MEMPHIS, Tenn.--(BUSINESS WIRE)--Frontdoor, Inc. (NASDAQ: FTDR), the nation's leading provider of home warranties, celebrates its Chief People Officer, Meredith Diagostino, named as one of Memphis Business Journal's 2025 Women Who Lead. The "Women Who Lead†series recognizes leaders making a positive impact across the Memphis metro area. Diagostino has been instrumental in developing and implementing numerous talent initiatives since joining Frontdoor in 2018 following its IPO. "It's truly an h. ...

Core Insights - Frontdoor reported strong Q2 2025 results with non-GAAP EPS of $1.63, exceeding analyst expectations of $1.44, and GAAP revenue of $617 million, surpassing the estimate of $602.6 million [1][2] - Year-over-year, both profit and sales increased at a double-digit pace, with GAAP revenue rising 14% and net income growing 21% to $111 million [1][2][8] - The company achieved a record gross margin of 58%, up 1.5 percentage points from the previous year, supported by effective cost management and favorable weather conditions [2][7] Financial Performance - Q2 2025 diluted EPS (Non-GAAP) was $1.63, a 28% increase from $1.27 in Q2 2024 [2] - Revenue for Q2 2025 reached $617 million, a 14% increase from $542 million in Q2 2024 [2] - Adjusted EBITDA for the quarter was $199 million, reflecting a 26% increase from $158 million in the prior year [2] Business Operations - Frontdoor provides home warranties and services through brands like American Home Shield and 2-10 Home Buyers Warranty, focusing on household systems and appliances [3] - The company’s strategy includes maintaining leadership in the home warranty sector, growing its renewing customer base, and expanding into non-warranty offerings [4] - The fastest-growing segment, "Other Revenue," increased by 63%, driven by new HVAC programs and smart water shutoff solutions [6] Customer Metrics - The total number of home warranty contracts rose to 2.09 million, a 7% increase from the previous year, with customer retention improving to 79.7% [8] - Direct-to-consumer first-year sales increased by 12%, indicating strong momentum from marketing efforts [5] Future Outlook - Management raised its full-year 2025 revenue guidance to $2.055 to $2.075 billion, with expectations for gross profit margin between 55-56% and adjusted EBITDA of $530-550 million [9] - For Q3 2025, revenue is anticipated to be between $605-615 million, with adjusted EBITDA of $180-190 million [9] - The company plans to return up to $250 million to shareholders through share repurchases, increasing its buyback target [9]

Core Insights - Frontdoor (FTDR) reported $617 million in revenue for Q2 2025, a year-over-year increase of 13.8% and exceeding the Zacks Consensus Estimate of $602.1 million by 2.48% [1] - The company achieved an EPS of $1.63, up from $1.27 a year ago, surpassing the consensus EPS estimate of $1.44 by 13.19% [1] Revenue Performance - Revenue from Renewals was $461 million, slightly above the estimated $458.9 million, reflecting a 9.5% increase year-over-year [4] - Revenue from Other channels reached $56 million, significantly exceeding the estimated $47.45 million, marking a 60% increase compared to the previous year [4] - Direct-to-consumer (First-Year) revenue was $56 million, aligning with the average estimate of $55 million, representing a 12% year-over-year growth [4] - Revenue from Real estate (First-Year) was $44 million, surpassing the estimated $41.4 million, showing a 22.2% increase year-over-year [4] Stock Performance - Over the past month, Frontdoor's shares returned -0.4%, while the Zacks S&P 500 composite increased by 1% [3] - The stock currently holds a Zacks Rank 3 (Hold), indicating expected performance in line with the broader market in the near term [3]

Financial Data and Key Metrics Changes - Revenue increased 14% year over year to $617 million, with net income growing 21% to $111 million and adjusted EBITDA rising 26% to $199 million [4][22][26] - For the full year, revenues grew 13% to over $1 billion, net income increased 17% to $148 million, and adjusted EBITDA grew 31% to $300 million [22] Business Line Data and Key Metrics Changes - Direct to consumer (DTC) revenue grew 12%, supported by organic volume growth and the addition of the two ten acquisition [22] - Real estate revenue increased 21%, primarily due to the two ten acquisition [22] - Other revenue grew 63%, driven by success in the new HVAC and Moen programs, as well as the addition of two ten's new home structural business [22] Market Data and Key Metrics Changes - The real estate market remains challenging, with home sales slipping 2.7% month over month to a seasonally adjusted annual rate of 3.93 million, among the lowest in thirty years [8] - The inventory of unsold existing homes rose 18% year over year to 1.53 million homes, indicating a potential transition to a buyer's market [9] Company Strategy and Development Direction - The company focuses on three strategic priorities: growing and retaining home warranty members, scaling revenue from non-warranty business, and optimizing the integration of the two ten Homebuyers Warranty [5][6][18] - The new HVAC program is expected to generate nearly 40% higher revenue than last year, with an increased full-year outlook of $120 million [15] Management's Comments on Operating Environment and Future Outlook - Management noted that the macro environment has improved, leading to better-than-expected results in various areas, including gross profit margin and revenue conversion [26][50] - The company is optimistic about the potential for increased home warranty attach rates as the real estate market shows signs of improvement [64] Other Important Information - The company repurchased $150 million worth of shares year to date through July 31, with an increased full-year share repurchase target of approximately $250 million [29][31] - Free cash flow for the first half of the year was $237 million, a 44% increase versus the prior year period [30] Q&A Session Summary Question: What drove the increase in two ten cost synergies from $10 million to $15 million for 2025? - Management indicated that efficiencies were found across all functions, leading to the increase, and confirmed expectations of $30 million in run rate synergies by 2028 [40] Question: Is your guidance all for HVAC or does that include water heaters? - The guidance is currently focused solely on HVAC, with ongoing tests for potential future offerings [41] Question: What contributed to the strong performance in the real estate channel this quarter? - Management attributed the performance to seasonal investments and effective integration of the two ten acquisition [46][48] Question: Are you still expecting $50 million in headwinds for the back half of the year? - Management noted that the macro environment has improved, leading to better-than-anticipated results, and adjusted expectations for the back half of the year [49][50] Question: How is the two ten structural warranty sales process performing? - Management expressed satisfaction with the sales process and noted that the transition has gone smoothly, with good momentum in sales [59][60]

Financial Highlights - Q2 2025 revenue reached $617 million, a 14% increase compared to the prior year period[17, 55] - Gross profit margin for Q2 2025 was 58%, up 130 bps from the prior year period[17, 62] - Net income for Q2 2025 was $111 million, a 21% increase compared to the prior year period[17, 55] - Adjusted EBITDA for Q2 2025 was $199 million, a 26% increase compared to the prior year period[17, 55] - First half of 2025 revenue was $1.043 billion, a 13% increase compared to the prior year period[55] - First half of 2025 adjusted EBITDA was $300 million, a 31% increase compared to the prior year period[55] - The company has $562 million in total cash, including $377 million in unrestricted cash and $185 million in restricted cash[71] Business Performance - Organic direct-to-consumer home warranties grew by 9%[18, 31] - Renewals grew 9% due to the addition of 2-10 and higher price[59] - Real estate increased 21% due to the addition of 2-10[59] - DTC grew 12% as higher volumes were partially offset by lower price[59] - Other revenue grew 63% due to the new HVAC and Moen programs, as well as the addition of 2-10[59] - The company repurchased $150 million of shares year-to-date through July 31[18, 79] Strategic Initiatives - The company is integrating technology advancements into the member experience, with 14% of the member base having downloaded the app in only 8 months[36] - The company is increasing expected cost synergies from the 2-10 acquisition to approximately $15 million in 2025, up from $10 million+[48] - The company is raising its 2025 share repurchase target from $200 million+ to approximately $250 million[79] Outlook - The company expects full year 2025 revenue to be in the range of $2.055 billion to $2.075 billion[80] - The company expects full year 2025 adjusted EBITDA to be in the range of $530 million to $550 million[80]

Summary of Frontdoor (FTDR) FY Conference Call - May 13, 2025 Company Overview - Frontdoor is the only publicly traded home warranty company, operating on a subscription-based model that protects homeowners from inevitable breakdowns in their homes [4][5] - The company covers 29 systems and appliances, including HVAC equipment, and offers three service plans [5] - Frontdoor has a member base of over 2,100,000 and aims to leverage this for non-warranty initiatives, including partnerships and new service programs [6] Core Business and Financial Performance - The company has seen a record year of profitability and expects continued growth in 2025, having stabilized its core home warranty business [9][12] - Frontdoor reported $117 million in free cash flow in Q1, with projected revenues exceeding $2 billion [12] - The company has diversified its revenue streams and improved customer retention rates, achieving record levels [11] Industry Insights - The home warranty industry has been stagnant, with a total addressable market (TAM) of 15 million home service plans in the U.S. [14] - The company aims to increase market penetration through innovative marketing and improved value propositions [17][18] - Frontdoor has introduced a video chat feature that allows homeowners to troubleshoot issues, resulting in 17% of users resolving problems without needing a service call [16][50] Non-Warranty Initiatives - Frontdoor has launched a new HVAC program projected to become a $100 million business by 2025, offering members significant discounts on new equipment [20][22] - The company is expanding its non-warranty services to include water heaters and roof repairs [20] Macro Environment and Tariffs - In Q1, Frontdoor experienced zero inflation and no immediate impact from tariffs, although future price increases from suppliers are anticipated [26][28] - The company has built protections into its guidance to account for potential tariff impacts and inflation [32][33] Customer Acquisition Channels - The real estate market has faced challenges, with a forecast of 4 million homes sold in 2025, down from 6 million in previous years [37][38] - Direct-to-consumer (DTC) channels have shown organic growth, with a 4% increase in Q1 and a total growth of 15% including the acquisition of two ten [41][42] Pricing Strategy - The average price of a home service plan has increased from over $700 to nearly $900, with a 4% price increase planned for the year [60] - Frontdoor employs a dynamic pricing strategy that allows for tailored pricing based on individual customer circumstances, contributing to strong retention rates [62][64] Acquisition of Two Ten - The acquisition of Two Ten is expected to yield $10 million in synergies in the first year, with potential for $30 million in the coming years [56] - This acquisition enhances Frontdoor's access to new markets and customer bases, particularly in the home structural warranty sector [54] Retention and Member Experience - The company has achieved an all-time high retention rate, driven by improved contractor relationships and a focus on member experience [57] - Approximately 84% of members are on monthly auto-pay, which supports renewal rates [59] Capital Allocation Strategy - Frontdoor maintains a strong financial profile with a leverage ratio of 1.9, allowing for aggressive share repurchases and continued investment in growth [73][75] - The company has increased its share repurchase program from $180 million to over $200 million [73] Future Outlook - Frontdoor is focused on leveraging its core business while expanding into non-warranty services, aiming for a more diversified revenue stream [85][86] - The management expresses confidence in the resilience of its business model and the potential for future growth through innovation and partnerships [85][86]

Financial Data and Key Metrics Changes - Revenue increased by 13% to $426 million, net income grew by 9% to $37 million, and adjusted EBITDA rose by 41% to $100 million [4][18][19] - Member count grew by 7% to 2.1 million members [5] - Gross profit increased by 21% to $235 million, with a gross profit margin improvement of 380 basis points to a record 55% [20] Business Line Data and Key Metrics Changes - Direct-to-Consumer (DTC) channel member count increased by 15% to 310,000, with organic growth of 4% [7][10] - Real estate channel faced challenges, with a 6% decline in first-year organic member count [11][12] - Non-warranty revenue is growing, with expectations for HVAC program revenue at $105 million and new home structural warranty revenue at $44 million for 2025 [15][16] Market Data and Key Metrics Changes - Existing home sales decreased by 5.9% to an annual rate of 4.02 million, while the median sales price for existing homes rose to $403,700 [11] - The 30-year mortgage rate averaged nearly 7% as of mid-April, contributing to consumer market challenges [11] Company Strategy and Development Direction - The company’s strategic priorities include growing the member base, scaling revenue from non-warranty business, and optimizing the integration of the 2-10 Homebuyers Warranty [5][6] - The marketing campaign and relaunch of the American Home Shield brand are yielding positive results, particularly among millennials [9] Management Comments on Operating Environment and Future Outlook - Management expressed confidence in navigating macroeconomic challenges, including high interest rates and declining consumer confidence [5][29] - The company raised its full-year revenue outlook by $20 million and adjusted EBITDA by nearly $50 million, reflecting strong operational performance [18][34] Other Important Information - The company reported a record free cash flow of $117 million for the first quarter, with a free cash flow yield of 9% [27] - The company plans to increase share repurchases to at least $200 million for 2025, indicating confidence in its valuation [31] Q&A Session Summary Question: Impact of tariffs on HVAC equipment - Management indicated minimal inflation in Q1, with HVAC costs actually down, and expressed confidence in managing potential tariff impacts [42] Question: Trends in service requests - The increase in service requests was primarily driven by the addition of the 2-10 Homebuyers Warranty, with expectations to normalize around 4 million for the year [53][54] Question: Sustainability of promotional pricing strategy - The company is adopting a pulsing promotional strategy, which is expected to be sustainable while prioritizing member growth [56][57] Question: Drivers of outperformance in renewals revenue - Outperformance was attributed to stronger renewals and non-warranty revenue, particularly from HVAC and Moen partnerships [62][63] Question: Confidence in raising gross margin guidance - The company raised its gross margin guidance based on strong Q1 performance and expectations of flat inflation, while accounting for potential tariff impacts [76][80]

Financial Highlights - Revenue increased by 13% to $426 million[17] - Net Income grew by 9% to $37 million[17] - Adjusted EBITDA increased by 41% to $100 million[17] - Gross Profit increased by 21% to $235 million, with a Gross Profit Margin of 55%[48,49] - Earnings per Share increased by 13% to $049, and Adjusted Earnings per Share increased by 46% to $064[46] Operational Performance - Member count increased by 7% to 21 million[17] - Direct-To-Consumer (DTC) Home Warranties increased by 15%[21] - Customer Retention Rates increased to 799%[26] - Percent-to-Preferred Contractors increased to 85%[17] Strategic Initiatives and Outlook - The company is raising its 2025 New HVAC sales target to approximately $105 million[36] - New Home Structural Warranty is expected to generate approximately $44 million in 2025[38] - The company is increasing its 2025 share repurchase target from $180 million+ to $200 million+[72] - The company is revising its FY 2025 Adjusted EBITDA outlook to $500 - $520 million[73]