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HelloFresh and Youfoodz in Legal Hot Water Over Alleged Deceptive Subscription Practices
Retail News Asia· 2025-12-16 05:01
Core Viewpoint - The Australian Competition and Consumer Commission (ACCC) has filed a lawsuit against HelloFresh and Youfoodz for misleading customers regarding subscription cancellation terms [1] Alleged Misrepresentation of Subscription Cancellation - ACCC claims both companies violated Australian consumer law by falsely advertising that new customers could cancel subscriptions without charges, while many still faced fees despite timely cancellations [2][6] - HelloFresh and Youfoodz are subsidiaries of Germany-based HelloFresh SE, with HelloFresh providing weekly meal kits and Youfoodz offering pre-made meals [2] Charges Despite Cancellation - Alleged violations for HelloFresh occurred from January 1, 2023, to March 14, 2025, affecting 62,061 customers, while Youfoodz's violations spanned from October 1, 2022, to November 22, 2024, impacting 39,408 customers [4][7] - HelloFresh required payment details to access the menu but charged customers despite assurances that they wouldn't be charged unless meals were selected [4] - Youfoodz misled customers about cancellation, stating that their first delivery was cancelled and they wouldn't be charged, which was not the case [4] Investigation and Public Concern - ACCC began investigating these allegations in October 2024 after receiving numerous consumer complaints [5] - ACCC commissioner Luke Woodward highlighted the public concern regarding confusing subscription cancellation policies and stated that enforcement action would be taken if violations and consumer harm were evident [5][8]
Meal kit services sued over alleged subscription traps
Michael West· 2025-12-16 02:24
Core Viewpoint - The Australian Competition & Consumer Commission (ACCC) has initiated legal proceedings against HelloFresh and Youfoodz for allegedly misleading over 100,000 customers regarding subscription cancellation practices, which are deemed to breach consumer law [1][2][4]. Group 1: Allegations Against Companies - HelloFresh and Youfoodz are accused of misleading advertising that suggested customers could easily cancel subscriptions online before a cut-off time, yet many were charged despite attempting to cancel [2][4]. - The ACCC claims that customers were required to speak with a customer service representative to cancel their subscriptions, contrary to the ease of signing up online [3][4]. - Between January 2023 and March 2023, 62,061 HelloFresh customers and 39,408 Youfoodz customers were charged fees despite cancelling their subscriptions before the cut-off [4]. Group 2: Subscription Practices - The ACCC alleges that HelloFresh required customers to enter payment details to view meals, misleadingly suggesting they would not be charged unless meals were selected, leading to unintended subscription sign-ups [5][6]. - Many consumers were unaware they had subscribed until they received their meal kits or payment notifications [5][6]. - A specific case highlighted a Youfoodz customer who cancelled within minutes of signing up but still received a charge and delivery notification [6][7]. Group 3: Regulatory Response and Future Actions - The ACCC is seeking compensation for affected customers, penalties for the companies, and measures to enhance compliance with consumer laws [7]. - The Albanese government plans to consult on outlawing manipulative subscription practices in early 2026, with legislation expected by the end of that year [8].
INVESTOR ALERT: Pomerantz Law Firm Investigates Claims On Behalf of Investors of HelloFresh SE - HELFY; HLFFF
Prnewswire· 2025-12-11 15:00
Core Viewpoint - Pomerantz LLP is investigating claims on behalf of investors of HelloFresh SE regarding potential securities fraud and unlawful business practices by the company and its executives [1]. Group 1: Allegations and Investigations - Grizzly Research published a report on November 6, 2025, alleging that HelloFresh's business is in sharp decline, with management prioritizing self-enrichment over shareholder interests [2]. - The report claims that customer demand has decreased, while the CEO has extracted cash by using HelloFresh shares as collateral for personal bank loans related to real estate investments managed by his brother [2]. Group 2: Market Reaction - Following the publication of the report, HelloFresh's stock price fell by $0.11 per share, or 6.3%, closing at $1.65 per share on November 6, 2025 [3].
Goodfood Announces Management Change
Globenewswire· 2025-12-11 12:00
MONTREAL, Dec. 11, 2025 (GLOBE NEWSWIRE) -- Goodfood Market Corp. (“Goodfood” or “the Company”) (TSX: FOOD) announced today that Neil Cuggy, co-founder, President, and Chief Operating Officer, will step down from his executive roles effective January 16, 2026. He will remain on the Board of Directors until the next annual shareholder meeting in February 2026. The Board thanks Mr. Cuggy for his leadership and contributions to Goodfood. Effective immediately, Selim Bassoul, non-executive Chair of the Board, w ...
HelloFresh Harnesses AI to Accelerate Delivery of Chef-Created Recipes
Businesswire· 2025-11-19 14:02
Core Insights - HelloFresh SE has introduced a significant innovation in its recipe card development process by utilizing artificial intelligence, which significantly reduces the time required to create new dishes from several weeks or months to just a few hours [1] Group 1 - The new AI-powered tool suite allows HelloFresh to accelerate the production of recipe cards, enabling faster market introduction of new and exciting recipes [1]
HelloFresh harnesses AI to accelerate delivery of chef-created recipes
Retail Times· 2025-11-19 09:16
HelloFresh SE (“HelloFresh”) has today announced a major innovation in its recipe card development process, using artificial intelligence to dramatically accelerate how new dishes move from concept to customer. The new system shortens the timeline for producing recipe cards from several weeks or even months to just a few hours, enabling HelloFresh to bring new, exciting recipes to market faster than ever before.This new AI-powered tool suite accelerates production and design elements of the recipe card proc ...
Meals that Give Back: HelloFresh and Chef Tini Younger Unveil Exclusive Seasonal Menu Items Benefiting No Kid Hungry
Businesswire· 2025-10-29 13:03
Core Points - HelloFresh has partnered with Chef Tini Younger to launch exclusive seasonal menu items that will be available from November 8 to November 21, with proceeds benefiting No Kid Hungry [2][6] - For each limited-edition meal kit purchased, HelloFresh will donate $1 to No Kid Hungry, with a total donation cap of $50,000 [2][6] - The collaboration aims to raise awareness about food insecurity, especially during the holiday season, and provides comforting, fall-inspired recipes for families [3][4] Company Overview - HelloFresh is the world's leading meal kit and meal delivery company, providing fresh, high-quality ingredients and easy-to-follow recipes to customers [8] - The company has been recognized as the Most Trusted Meal Kit Delivery Service in America from 2021 to 2023 [8] - HelloFresh operates globally, delivering over 272 million meals in Q1 2024 and is publicly traded on the MDAX [9] Partnership and Philanthropy - Chef Tini Younger serves as HelloFresh's first 'Hunger Hero,' promoting awareness of childhood hunger and supporting No Kid Hungry through community initiatives [4][5] - The partnership emphasizes the importance of sharing meals during the holiday season while addressing the challenges faced by families experiencing food insecurity [3][5] - No Kid Hungry is a campaign aimed at ending childhood hunger in the U.S. by improving access to nutritious food for children [10]
Goodfood Announces Departure of Mr. Ferrari From the Board
Globenewswire· 2025-09-22 11:00
Group 1 - Goodfood Market Corp. announced the immediate resignation of Jonathan Ferrari from the Board [1] - The Board expressed gratitude for Mr. Ferrari's contributions and wished him well in future endeavors [1] Group 2 - Goodfood is recognized as Canada's leading digitally native meal solutions brand, providing fresh meals and add-ons for customers across the country [2] - The company connects partner farms and suppliers directly to customers, aiming to reduce food waste and retail overhead [2] - Goodfood is headquartered in Montreal, Québec, with production facilities located in Quebec and Alberta [2]