Investment Rating - The report does not explicitly provide an investment rating for the industry Core Insights - The report highlights the evolving fraud landscape post-pandemic, emphasizing the need for businesses to adapt to new fraud techniques and consumer behavior shifts [3][7] - Fraud continues to escalate across various channels, particularly in digital and automated transactions, indicating a growing threat to ecommerce and retail sectors [15][48] - The financial and operational impacts of fraud extend beyond direct losses, affecting customer retention and increasing compliance burdens [16][68] Summary by Sections Section 1: Customer Experience - Managing customer friction is critical for fraud prevention success, as excessive measures can lead to increased customer churn [14][25] - 62% of U.S. ecommerce businesses and 53% of Canadian ecommerce businesses report increased customer churn due to fraud prevention measures [25][32] - Improving customer trust and loyalty through seamless experiences is a top priority for U.S. ecommerce (28%) and Canadian retail (43%) [27][42] Section 2: Fraud Attacks - Synthetic identity fraud is a growing concern, accounting for around 30% of fraud losses in U.S. businesses during new account creation [48][55] - Purchase transactions are the primary target for fraud, with identity-related fraud accounting for 45% of cases in U.S. ecommerce [49][51] - Malicious bot activity is on the rise, with over one-third of businesses reporting increased attacks in the past year [50][62] Section 3: Merchant Losses - The LexisNexis Fraud Multiplier indicates that every dollar lost to fraud costs U.S. merchants $4.61 and Canadian merchants $4.52, highlighting the extensive impact of fraud [73][68] - Fraud costs are concentrated in purchase transactions, with U.S. ecommerce reporting the highest percentage at 49% [69][70] - Mobile transactions contribute significantly to fraud costs, with U.S. ecommerce seeing a combined 30% share [80][83] Section 4: Obstacles - Identity verification remains a top challenge across all key stages, with businesses struggling to authenticate legitimate users while preventing fraud [92][96] - Many businesses express optimism about future fraud detection improvements, but this may overlook evolving fraud tactics [103][105] - Organizations are cautious about increasing fraud prevention budgets, with many expecting to maintain current levels [107][108]