Core Viewpoint - The article discusses the implementation of an intelligent interactive tax service system that allows taxpayers to engage with tax authorities through automated responses and human assistance, enhancing the efficiency of tax-related inquiries and processes [3][4][5]. Group 1: Intelligent Interaction Steps - Step 1: Intelligent Response - Users can input keywords into the dialogue box to receive 24/7 automated responses from the intelligent robot "Yueyue," providing relevant policy documents and operational guidelines [3]. - Step 2: Material Upload and Confirmation - After engaging with a human representative, taxpayers can upload necessary documents directly as per the representative's request, ensuring a streamlined process for business operations [4]. - Step 3: Follow-up Operations - Taxpayers can leave messages or schedule appointments during non-working hours, and they can track the status of their inquiries or business confirmations through the system [5]. Group 2: Business Confirmation and Tracking - Immediate matters, such as "dissolving the association of related personnel," will be processed online, while non-immediate matters will generate a work order for further handling [5]. - Taxpayers can check the status of their work orders and perform actions such as reminders or terminations through the interactive system [5].

Group 1 - The core viewpoint of the news is the effective transformation and upgrade of tax service in Dongping County, enhancing service quality and efficiency through online and offline interactions [1][2] - The Dongping County Taxation Bureau has established a "cloud window" service team, reducing the daily number of in-person visits by 65% compared to the previous year [1] - The bureau has served over 13,000 taxpayers and payers through online interactive services, providing targeted tax policy push notifications [2] Group 2 - The tax authority focuses on complex industries such as finance, insurance, and real estate, offering detailed policy explanations and risk alerts to help businesses manage tax-related risks [2] - Companies have expressed satisfaction with the proactive support from tax officials, who provide detailed policy guidance and risk checklists for self-assessment [2] - The Dongping County Taxation Bureau plans to continue its "online + offline" service model, leveraging big data for precise policy delivery and risk screening to enhance taxpayer experience [2]

Group 1 - The article introduces a series of promotional and educational products called "First Lesson for New Businesses" aimed at helping new taxpayers understand tax matters and procedures [2] - It emphasizes the importance of using the national standardized electronic tax bureau for tax-related processes [5] - The article outlines the features of the "Taxpayer Interaction Service," including intelligent consultation, human interaction, and the ability to leave messages or make appointments for assistance [5] Group 2 - The article discusses a tax refund policy for individuals selling their homes and purchasing new ones within a specified timeframe, specifically from October 1, 2022, to December 31, 2025 [10] - It details the conditions for tax refunds, including that the sale and purchase must occur within the same city and that the taxpayer must be directly related to the new property [14][15] - The policy is based on official announcements from the Ministry of Finance and the State Taxation Administration regarding support for residents purchasing new homes [18]

Core Viewpoint - The tax authority has significantly improved tax filing services through digital transformation, enhancing the efficiency of tax-related interactions and creating a fair tax business environment [1] Group 1: Tax Filing Services - In the first eight months of the year, the tax authority processed 346,100 tax-related requests and provided 62.37 million interactive services to taxpayers [1] - The tax authority has established a national tax service request information database to comprehensively collect tax filing requests [1] Group 2: Digital Transformation Initiatives - The tax authority has launched a unified new electronic tax bureau, achieving a 90% completion rate for high-frequency tax services within 3 minutes [1] - 86 types of tax services can now be pre-filled, with 70% of taxpayers able to complete their tax filings with just one click or minimal corrections, resulting in a 20% reduction in average filing time compared to before the new electronic tax bureau was implemented [1] Group 3: Communication and Support - The tax authority is expanding regular communication channels with enterprises, enhancing online interaction services for simple queries and collaborative handling of complex issues [1] - Offline, the tax authority conducts "face-to-face" communication with enterprises, providing targeted tax guidance to efficiently resolve tax-related requests [1] Group 4: Future Plans - The tax authority aims to continue advancing smart tax initiatives, optimizing tax filing services, and improving compliance levels among enterprises to foster a market-oriented, law-based, and international business environment [1]