欢迎扫描下方二维码关注： S ▶▶ 步骤2: 智能互动 1.智能应答 进入征纳互动界面后，在对话框输入（或语音输入） 问题关键词，点击【发送 】，智能机器人"悦悦"为您提 供7x24小时智能互动服务，给出相应的政策文件、操作 指南。 示例1 ● 输入"开具税收完税证明"，系统自动回复申 请条件和办理流程指引视频。 示例2 ● 输入"解除企业相关人员关联关系"或"解绑 办税员"等关键词，系统自动回复办理步骤。 2.热点推荐、问答套餐 如有需要，可点击右侧【 热点推荐 】或【 问答套 餐 】，查看高频业务的标准化操作流程。 ▶▶ 步骤3: 人工互动 ) 1.触发人工 若智能互动未能完全解决问题，您可一键转接人工 服务 。输入"转人工"或点击对话框左下角【 人工 】图 标，提示税务人员XXX工号为您服务，即说明转接人工 成功，可跟税务人员进行互动。注意：非工作时间可选 择留言或预约。 & @ B ,图, 总 a 19 国际 图 & B 0 2.材料上传与确认 接入人工后,纳税人可告知税务人员业务办理需 求，根据税务人员的要求直接上传办理所需资料,或者在 税务人员发起的业务确认单【 附件-其他材料 】栏次上 传资料， ...

通讯员 张天月 周乐原 "您好！欢迎使用征纳互动，很高兴为您服务。请问有什么可以帮您？"在东平县税务局第一税务分局征 纳互动座席区，税务人员正与纳税人进行线上会话。今年以来，国家税务总局东平县税务局切实巩固和 深化办税服务厅转型升级成效，打通服务堵点、压缩办事时长、提升服务质效，组建征纳互动服务团队 持续拓展"远程帮办、问办结合"的"云端窗口"服务，日均进厅人数同比下降65%。 "这项业务您可以通过生成业务确认单的方式上传资料，办理相关涉税业务。"除征纳互动办理外，办税 服务厅还设置了网上办税体验专区，提供"下屏操作、上屏辅导、双屏协同"的业务辅导，引导纳税人熟 练掌握"网上办"。 "以前遇到涉税难题得跑好几趟，现在网上就能解决，真是太省心了！"东平联发置业有限公司法人徐德 表示。今年以来，东平县税务局通过线上征纳在线互动服务纳税人缴费人超13000户次，实现税费优惠 政策的"点对点"线上推送。同时聚焦金融保险、房地产等业务复杂、涉税场景多元的行业，采取"政策 宣讲+案例剖析+互动答疑"线下专题辅导，为企业解读纳税信用等级评定、发票规范管理、纳税申报流 程等要点，并对企业日常经营中可能出现的涉税风险点进行事前 ...

Group 1 - The article introduces a series of promotional and educational products called "First Lesson for New Businesses" aimed at helping new taxpayers understand tax matters and procedures [2] - It emphasizes the importance of using the national standardized electronic tax bureau for tax-related processes [5] - The article outlines the features of the "Taxpayer Interaction Service," including intelligent consultation, human interaction, and the ability to leave messages or make appointments for assistance [5] Group 2 - The article discusses a tax refund policy for individuals selling their homes and purchasing new ones within a specified timeframe, specifically from October 1, 2022, to December 31, 2025 [10] - It details the conditions for tax refunds, including that the sale and purchase must occur within the same city and that the taxpayer must be directly related to the new property [14][15] - The policy is based on official announcements from the Ministry of Finance and the State Taxation Administration regarding support for residents purchasing new homes [18]

Core Viewpoint - The tax authority has significantly improved tax filing services through digital transformation, enhancing the efficiency of tax-related interactions and creating a fair tax business environment [1] Group 1: Tax Filing Services - In the first eight months of the year, the tax authority processed 346,100 tax-related requests and provided 62.37 million interactive services to taxpayers [1] - The tax authority has established a national tax service request information database to comprehensively collect tax filing requests [1] Group 2: Digital Transformation Initiatives - The tax authority has launched a unified new electronic tax bureau, achieving a 90% completion rate for high-frequency tax services within 3 minutes [1] - 86 types of tax services can now be pre-filled, with 70% of taxpayers able to complete their tax filings with just one click or minimal corrections, resulting in a 20% reduction in average filing time compared to before the new electronic tax bureau was implemented [1] Group 3: Communication and Support - The tax authority is expanding regular communication channels with enterprises, enhancing online interaction services for simple queries and collaborative handling of complex issues [1] - Offline, the tax authority conducts "face-to-face" communication with enterprises, providing targeted tax guidance to efficiently resolve tax-related requests [1] Group 4: Future Plans - The tax authority aims to continue advancing smart tax initiatives, optimizing tax filing services, and improving compliance levels among enterprises to foster a market-oriented, law-based, and international business environment [1]