When a disaster such as a hurricane or wildfire disrupts networks, that connection prevents you from contacting family members or emergency services. Freier: "When your cellular phone does not work and your service does not work, your life no longer works." T-Mobile invited me to its headquarters in Bellevue, WA for a first hand look at how its emergency response teams help get service up and running during disasters. It starts in the Business Operations Center, where they use tools to scan for things like ...