Core Insights - Carrier Global Corporation has been recognized as an Organization of the Year in the 2025 Excellence in Customer Service Awards for its innovative customer service initiatives [1][3] - The company's BluEdge™ Command Centers have delivered significant operational efficiencies, saving customers over $19 million and 600 million kWh in energy costs in 2024 alone [4] Group 1: BluEdge™ Command Centers - The BluEdge™ Command Centers utilize AI-driven insights and advanced connectivity to monitor and manage building operations, reducing equipment downtime and maintenance costs while enhancing occupant comfort [2][3] - Each month, the Command Centers handle over 10,000 proactive service requests and support more than 12,000 service technician calls, enabling swift resolution of issues [3] Group 2: Customer Impact - The operational efficiencies achieved through the BluEdge™ Command Centers are estimated to save customers more than $19 million and over 600 million kilowatt-hours of energy in 2024 [4] - The recognition from the Business Intelligence Group underscores Carrier's commitment to digital innovation and customer service excellence [3]