Summary of BILL Holdings (BILL) 2025 Conference Call Company Overview - **Company**: BILL Holdings (BILL) - **Event**: 2025 Conference on June 04, 2025 Key Points Leadership Transition - Rohini appointed as new CFO, bringing experience from PayPal, enhancing leadership capabilities for scaling payments business [4][5] Q3 Performance Highlights - Challenging environment for small business customers, but continued execution on innovation agenda [6] - New products launched for larger customers, enhancing existing payment capabilities [7] - 25% free cash flow margin reported, consistent net new adds for BILL business, and strong payment volume growth for Divvy card business exceeding 20% [8] Market Environment - Small businesses are stable in spending but not in growth mode; some categories like wholesale trade and real estate are seeing declines [10][11] - Nonprofits facing funding challenges, leading to transaction pullbacks [11] Total Payment Volume (TPV) Insights - TPV per customer declined 2% year-over-year; expectations for mid-single-digit growth in the future [13][14] - Current quarter expected to see a 2% decline year-over-year but a 3% sequential increase in TPV per customer [15] Take Rate and Monetization - Core APAR business take rate increased to 16.2%, with expectations for stability in Q4 [16][17] - FX volatility impacts noted, but overall revenue remains stable [17] Virtual Card Product - Virtual card TPV penetration stable at 3%, with efforts to drive automation and efficiency to unlock growth [19][20][21] New Transaction Services - Introduction of products like pay by card, instant transfer, and invoice financing aimed at increasing monetization [23][24][25] Net Adds and Customer Acquisition - 4,200 net adds in Q3, consistent with targets; focus on accountant channel for growth [27][28][29] - Embedded strategy to enhance market penetration through partnerships with software companies [30][31] Competitive Environment - Strong retention rates and consistent customer acquisition trends; focus on workflow automation and digital collaboration [33][34] Accounts Receivable (AR) Strategy - Invoice2Go solution has approximately 200,000 customers; efforts to integrate AR capabilities into the platform [36][38] Accounting Firm Channel - Collaboration with 9,000 accounting firms, which accounts for about 50% of customer acquisition [40][43] Spend and Expense Business - 22% card payment volume growth in Q3, targeting larger mid-market companies for better underwriting and growth potential [44][46] Growth and Margin Philosophy - Balanced approach to revenue growth and profitability; significant improvement in operating margins over the years [48][49] AI Opportunities - Investment in AI to enhance automation for small businesses; focus on creating autonomous agents for financial operations [52][54][55] Additional Insights - The company is positioned for future growth with a focus on expanding product offerings and enhancing customer experience [50][51]

Financial Data and Key Metrics Changes - Core revenue grew 14% year over year, reaching $320 million in Q3 [38] - Non-GAAP operating income margin was 15%, exceeding initial expectations [5][31] - Free cash flow increased by 44% year over year, representing a 25% margin [6][38] - Total revenue for Q3 was $358 million, up 11% year over year [38] - Non-GAAP net income was $59 million, with a net income margin of 16% [45] Business Line Data and Key Metrics Changes - Revenue from the integrated platform, excluding the financial institution channel, was $302 million, up 15% year over year [39] - Revenue from the Bill APAR solution was $164 million, an increase of 10% year over year [39] - Revenue from the Bill Spend and Expense solution was $138 million, up 21% year over year, driven by a 22% growth in card payment volume [42] Market Data and Key Metrics Changes - Total payment volume (TPV) grew 10% year over year, slightly below expectations [39] - TPV per customer decreased by 2% year over year due to SMBs managing expenses more conservatively [40] - Net adds from the accounting channel grew over 60% year over year, indicating strong market penetration [20] Company Strategy and Development Direction - The company is focusing on expanding capabilities for larger businesses and enhancing its payment portfolio [6][9] - An accelerated AI growth strategy is being implemented to transform financial operations for SMBs [23][24] - The company aims to simplify financial operations for SMBs, positioning itself as an essential platform for financial management [8][29] Management's Comments on Operating Environment and Future Outlook - Management noted that SMBs are adapting to a dynamic macro environment, with signs of reduced spending and transaction volumes [28][46] - The company remains confident in its ability to capture market opportunities despite current uncertainties [46][47] - Future guidance for Q4 expects core revenue to be between $335 million and $345 million, reflecting 11% to 15% year-over-year growth [48] Other Important Information - The company has a strong balance sheet with $2.2 billion in cash and short-term investments, providing flexibility for growth investments [45] - The introduction of new advanced ACH solutions aims to simplify payment processes for large suppliers [18][35] Q&A Session Summary Question: Success with accountants adopting Divvy post integration - Management highlighted the significant opportunity within the accountant base, with over 9,000 firms using their product and potential for cross-selling [54][55] Question: Confidence level regarding investments and expected returns - Management expressed increased confidence in internal execution driving results, with a focus on simplifying customer experiences [60][62] Question: Observations from April trends and comparisons to past cycles - Management noted that SMBs are facing significant uncertainty, leading to fewer transactions and decreased spending, but emphasized the resilience of SMBs [64][66] Question: Impact of tariffs on cross-border transaction revenue - Management indicated that the majority of international transactions are for services, with no significant shift between USD and local currency payments observed [73][75] Question: Pricing and packaging of the software platform - Management acknowledged the opportunity for pricing adjustments as the platform becomes more valuable, with plans to discuss this in future calls [80][82] Question: Payments monetization within Bill APAR - Management detailed the drivers of take rate expansion, including volume growth from emerging payment products and reduced FX losses [89][90]

Financial Data and Key Metrics Changes - Core revenue grew 14% year over year, reaching $320 million in Q3 [38] - Non-GAAP operating income margin was 15%, exceeding expectations [4][38] - Free cash flow increased by 44% year over year, representing a 25% margin [5][38] - Total revenue for Q3 was $358 million, up 11% year over year [38] - Non-GAAP net income was $59 million, with a net income margin of 16% [44] Business Line Data and Key Metrics Changes - Revenue from the integrated platform, excluding the financial institution channel, was $302 million, up 15% year over year [39] - Revenue from the Bill APAR solution was $164 million, up 10% year over year [39] - Revenue from the Bill Spend and Expense solution was $138 million, up 21% year over year [42] - Total payment volume grew 10% year over year, although TPV per customer decreased by 2% [39][40] Market Data and Key Metrics Changes - The accounting channel saw net adds grow over 60% year over year, with 9,000 accounting firms using the platform [20] - Local transfer capabilities were enabled in dozens of countries, enhancing international payment solutions [32] - The company processed $79 billion in total payment volume, representing over 1% of GDP [6] Company Strategy and Development Direction - The company is focusing on expanding capabilities for larger businesses and enhancing its payment portfolio [5][12] - An accelerated AI growth strategy is being implemented to transform financial operations for SMBs [23][24] - The introduction of advanced solutions for procurement and multi-entity management aims to simplify complex financial processes [9][14] Management's Comments on Operating Environment and Future Outlook - Management noted that SMBs are adapting to a dynamic macro environment, with signs of reduced spending and transaction volume [28][46] - The company remains confident in its ability to capture market opportunities despite current uncertainties [29][46] - Future guidance for Q4 expects core revenue to be between $335 million and $345 million, reflecting 11% to 15% year-over-year growth [48] Other Important Information - The company ended the quarter with $2.2 billion in cash and short-term investments, providing liquidity for growth investments [44] - Stock-based compensation expenses are expected to be approximately 17% of total revenue, reflecting a reduction from earlier estimates [50] Q&A Session Summary Question: Success with accountants adopting Divvy post integration - Management highlighted the significant opportunity within the accountant base, with over 9,000 firms using the product and potential for cross-selling [55] Question: Confidence level regarding investments and expected returns - Management expressed increased confidence in internal execution driving results, with ongoing investments in key priorities [62] Question: Observations from April trends and comparisons to past cycles - Management noted that SMBs are facing significant uncertainty, leading to fewer transactions and decreased spending, similar to conditions seen during COVID [66][68] Question: Impact of tariffs on cross-border transaction revenue - Management indicated that the majority of international transactions are for services, with no significant shift between USD and local currency observed [75][76] Question: Pricing and packaging of the software platform - Management acknowledged the opportunity for pricing adjustments as the platform's value increases, with plans to discuss this in future quarters [82] Question: Payments monetization within Bill APAR - Management detailed that take rate expansion in Q3 was driven by volume growth in emerging payment products and reduced FX losses [90][91]