Financial Data and Key Metrics Changes - Revenue in Q4 reached $1,250 million, up 9% year over year [6][20] - Annual revenue grew 6.5% to $4,770 million, approximately 400 basis points above initial guidance [8][24] - Adjusted diluted EPS grew 10% year over year, reaching a record of $3.28 [8][25] - Operating cash flow grew 25% year over year, totaling $615 million [8][25] Business Line Data and Key Metrics Changes - DataTech AI revenue increased 12% year over year, contributing $595 million, representing 48% of total quarterly revenue [6][20] - Digital operations revenue grew 6% year over year to $654 million, accounting for 52% of total revenue [20] - Revenue from priority accounts grew approximately 9% year over year, contributing to 64% of fourth quarter revenue [20] Market Data and Key Metrics Changes - Consumer and Healthcare revenue increased 11%, High-tech and Manufacturing increased 9%, and Financial Services increased 6% [21] - Annual bookings increased 15% to $5,700 million, with 14 large deals closed [23] Company Strategy and Development Direction - The company is focusing on innovation, particularly in DataTech AI and digital operations, with plans to launch more agentic solutions [9][10] - A strategic relationship with Otis and NTT DATA aims to enhance operational efficiency through AI technologies [13] - The company is expanding its footprint in the startup ecosystem, focusing on next-generation AI orchestration [12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the momentum entering 2025, with a revenue guidance of 6.5% growth at the midpoint [17] - The company anticipates gross margin expansion to 36% and adjusted diluted EPS growth of 9% year over year [28] - Management highlighted the importance of innovation and agility in execution as key focuses for 2025 [55] Other Important Information - The company ended 2024 with $648 million in cash and cash equivalents, up from $584 million in the previous year [26] - A $500 million increase to the existing share repurchase authorization was approved [28] Q&A Session Summary Question: Guidance on DataTech AI and digital operations - Management indicated that approximately 75% of the business is annuitized, providing good visibility, while the remaining 25% is less predictable [34][35] Question: Increase in contract sizes related to GenAI solutions - Management noted that implementing GenAI solutions has led to follow-on conversations and contracts, enhancing the total addressable market [36] Question: Hiring pace associated with AgenTek Solutions - Management stated that there is a need for more data technology and AI skills, with a focus on retraining current staff [39][40] Question: Impact of GenAI on trust and safety business - Management clarified that content moderation represents less than 10% of revenue and does not foresee significant threats from policy changes [46] Question: Generative AI funding sources - Management observed that spending on generative AI solutions has been more of a shift of dollars rather than net new incremental dollars [72]