Core Insights - Agora, Inc. is integrating its Conversational AI Engine with Exotel's AgentStream to provide scalable AI voice bot solutions across various channels [1][2] - The collaboration aims to enhance customer engagement and operational efficiency for enterprises, particularly in India and the Middle East [3][6] Company Overview - Agora is a leader in real-time engagement and conversational AI technology, providing APIs for voice, video, and interactive live streaming [8] - Exotel specializes in AI transformation for customer engagement, handling over 25 billion conversations annually [3][9] Market Potential - The partnership targets 50–100 million AI-led voice interactions annually, with the potential to automate 30–40% of routine voice queries [4] - The integration is expected to reduce operational costs by up to 30%, driven by the growth of the conversational AI market [4] Technology Integration - Exotel's AgentStream connects AI bots to users across multiple channels, enabling natural, real-time conversations [2] - Agora's Conversational AI Engine allows for the development of lifelike voice agents that can operate effectively even in challenging network conditions [7] Strategic Goals - The collaboration is positioned to advance voice AI adoption in high-growth markets, unlocking new levels of automation and personalization in customer engagement [6]