Core Insights - United States Cold Storage has implemented automated appointment scheduling using FourKites' AI agent, "Alan", to improve efficiency in managing inbound deliveries and outbound dispatches in a regulated environment [1][2] Group 1: Efficiency Improvements - Appointment scheduling was identified as a major efficiency drain, with logistics teams spending significant time on emails, calls, and portal logins to secure delivery windows [2] - During an eight-week pilot, Alan achieved an 87% success rate in booking appointments and 96% accuracy in securing requested delivery dates, compressing work that would have taken dozens of human hours into real time [3] Group 2: Technological Advancements - Alan operates continuously, processing over 150 scheduling requests simultaneously, contrasting with the sequential pace of human staff [3] - The AI agent utilizes context-aware intelligence rather than rigid scripts, adapting in real time to various workflows while maintaining audit trails and status visibility [4] Group 3: Strategic Partnership - The success of Alan builds on a long-standing relationship between US Cold Storage and FourKites, which began with shipment tracking and visibility services [5] - The deployment reflects FourKites' modular approach, starting with one use case and expanding AI capabilities across operations, indicating potential for smarter scheduling and autonomous decision-making in logistics [5]