United States Cold Storage has introduced automated appointment scheduling through the use of FourKites’ AI agent, “Alan”. US Cold Storage, which operates 38 facilities nationwide, has long struggled with the complexities of coordinating inbound deliveries and outbound dispatch in a highly regulated, sensitive environment. The company identified appointment scheduling as one of the biggest efficiency drains; logistics teams spend hours juggling emails, phone calls, portal logins, and constant back-and-for ...