Sam Basu quit his job as a senior software engineer at Google in early 2023, not long after OpenAI released ChatGPT. He took a few stabs at starting new AI businesses, but nothing really stuck until he got a call from a friend who wanted help filling out customs paperwork. Basu got “very curious” and started cold-calling customs brokers in the Los Angeles area. He learned that many are mom-and-pop affairs still deeply reliant on fax machines and paper. When his first customer showed him stacks of manila ...