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Chipotle's AI hiring tool is helping it find new workers 75% faster
CNBCยท 2025-07-28 18:17
Core Insights - Chipotle is leveraging AI technology to enhance operational efficiency and streamline the hiring process, which is crucial for its growth strategy [2][4][8] Hiring Process Enhancement - The company has implemented an AI-powered hiring platform named "Ava Cado," developed by Paradox, which functions as a conversational chatbot to interact with job candidates and manage interview scheduling [3][7] - Since the introduction of Ava Cado, Chipotle has experienced a significant increase in job applicants, with an application completion rate of approximately 85% and a reduction in the average application time to around eight minutes [6][9] - The time taken for candidates to move from application to hire has decreased from up to 12 days to just three and a half days, representing a 75% reduction in time to hire [8][9] Growth and Staffing Strategy - Chipotle plans to open about 300 new restaurants annually, requiring an estimated 9,000 to 10,000 new hires each year, in addition to filling positions at existing locations [4] - The AI hiring assistant has allowed managers to focus more on operational tasks rather than administrative work related to scheduling interviews [5][7] Candidate Experience and Engagement - Ava Cado not only assists candidates with the application process but also provides them with information about the company and job roles, leading to more informed and interested applicants [8][11] - Feedback from both general managers and candidates regarding the AI interaction has been overwhelmingly positive, indicating a successful integration of technology in the hiring process [13] Future Developments - Chipotle is exploring ways to expand Ava Cado's capabilities, such as sharing videos about the work environment and prompting candidates to consider other nearby job openings [12]