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Upwork's GSV Per Client Rises: What's Fueling It and Can It Last?
ZACKSยท 2025-06-25 15:41
Core Insights - Upwork Inc. has reported a significant increase in Gross Services Volume (GSV), reaching $988 million in Q1 2025, exceeding management's expectations [1] - The GSV per active client has shown a year-over-year growth of 3%, marking the first increase in six quarters and the third consecutive sequential rise [1] Client Segmentation - Growth in GSV was observed across all client tiers, with large customers contributing an 11% increase [2] - The Business Plus plan is attracting larger clients who tend to spend more and remain on the platform longer, despite a reduction in broad marketing efforts [4] Product Enhancements and AI Integration - Product improvements, such as enhanced search and talent matching, are driving higher customer spending [2] - AI-related GSV has surged by 25% year over year, with prompt engineering jobs experiencing a 52% growth, leading to 40% higher freelancer earnings [3] Future Growth Potential - Rising GSV per client is more critical than raw user growth, indicating stronger network effects and better unit economics [6] - The early performance of Uma, Upwork's in-platform AI assistant, is promising, contributing to increased proposal volume and faster hiring [5] Market Position and Valuation - Upwork shares have declined over 18% year to date, compared to a 10.5% decline in the industry [7] - The forward price-to-sales ratio for Upwork is 2.29, lower than the industry average and its own five-year average, while Fiverr trades at 2.32 [8]