Core Insights - Alignment Healthcare, Inc. released its 2024 Impact Report, highlighting its commitment to providing high-quality, personalized care for seniors while positively impacting members, providers, employees, and communities [1][4] Access to Care - The company served 11,500 members through its Care Anywhere program in 2024, marking a 35% increase from 8,500 members in 2023 [5] - There was a 95% year-over-year increase in ACCESS On-Demand Concierge Card transactions, reaching 3.1 million in 2024, with eligible members using the debit card growing from 97,000 in 2023 to 151,000 in 2024 [5] - Caregiver benefit access expanded by almost 86%, with eligible members rising from 63,000 in 2023 to 117,000 in 2024 [5] Health Outcomes - The hospitalization rate reached a record low of 149 per 1,000 members in 2024, down nearly 4.5% from 156 in 2023 [5] - Skilled nursing facility admissions were reported to be 47% fewer compared to the 2019 Medicare fee-for-service benchmark, an increase from a 45% reduction in 2023 [5] Innovative Care Delivery - Enhanced care delivery through the integration of new capabilities in AVA®, including streamlined health risk assessments and virtual care coordination enhancements [5] - Administrative wait time per member was reduced by 45 minutes through AVA's provider integration [5] Member Satisfaction - The percentage of members enrolled in 4-star or higher-rated plans increased from 90% in 2023 to 100% in 2024 [5] - The overall Net Promoter Score (NPS) was 61, significantly higher than the industry average of 40, with the Care Anywhere program earning an NPS of 78 [5] - The company maintained an average Google review rating of 4.9 out of 5 across more than 10,000 reviews [5] Employee Commitment - The company prioritized employee well-being, achieving an 89% participation rate in the annual employee engagement survey and a 77% engagement index [5] Environmental Responsibility - Greenhouse gas emissions were reduced by 36% compared to 2023, equivalent to the annual energy use of 43.5 average U.S. homes or charging 26 million smartphones [5]