Core Insights - Verizon experienced a significant nationwide outage attributed to a suspected server failure in New Jersey, affecting over 178,000 customers and disrupting services including 911 calls [1][5][10] Group 1: Outage Details - The outage began on Wednesday afternoon and continued into the late night, leading to widespread complaints from customers across the country [2][6] - Reports indicated that customers faced issues such as phones stuck in SOS mode, dropped calls, and loss of mobile data, particularly in major cities like New York City, Atlanta, Charlotte, and Houston [6][10] - By midafternoon on Wednesday, the number of outage reports decreased to below 60,000 as service began to gradually return [6] Group 2: Company Response - Verizon acknowledged the disruption and stated that service was restored after engineers worked overnight to resolve the issue [11] - The company offered account credits to affected customers and encouraged them to restart their devices if they continued to experience problems [11] - Verizon expressed sincere apologies for the disruption caused to its customers [11]