Financial Data and Key Metrics Changes - Q1 net sales increased by over 8% to $3,120,000,000, exceeding the high end of guidance [9][20] - Gross margin for Q1 was 29.6%, with a year-over-year expansion of approximately 60 basis points when adjusted for one-time benefits from the previous year [10][21] - Adjusted EBITDA for Q1 was $192,700,000, representing a 6.2% adjusted EBITDA margin, with a year-over-year increase of approximately 50 basis points [11][24] - Free cash flow generated in Q1 was nearly $50,000,000 [12][24] Business Line Data and Key Metrics Changes - Autoship customer sales reached $2,560,000,000, representing approximately 82% of Q1 net sales and a growth of nearly 15% year-over-year [9][10] - Hardgoods category saw a 12.3% year-over-year growth [9] - Active customers increased to 20,800,000, reflecting a 3.8% year-over-year growth [10][20] Market Data and Key Metrics Changes - The overall pet industry is estimated to grow at 3% to 4% this year, with the company expecting to grow at roughly two times that rate [38] - The company is capturing approximately $0.50 of every dollar moving online in the pet market, indicating a gain in market share [78] Company Strategy and Development Direction - The company is focused on expanding its Chewy Vet Care (CVC) initiative, with plans to open 8 to 10 new clinics in fiscal year 2025 [12][13] - The transition of the Chewy Plus membership program out of beta is expected to drive stronger customer loyalty [14] - The company aims for a long-term adjusted EBITDA margin target of 10% [16] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to deliver on its strategic roadmap and long-term financial model [15][29] - The company anticipates that approximately 80% of adjusted EBITDA will convert into free cash flow for the full year [25][28] - Management noted that the competitive landscape remains favorable, with continued strength in customer acquisition and retention [32][52] Other Important Information - The CFO announced plans to leave the company for a CEO role in the semiconductor industry, with a smooth transition expected [17][30] - The company ended the quarter with approximately $616,000,000 in cash and cash equivalents and remains debt-free [27][26] Q&A Session Summary Question: Customer growth expectations for the full year - Management indicated that low single-digit growth remains a reasonable framework for customer count growth, with current momentum exceeding expectations [32][34] Question: Industry growth outlook - Management estimates a 3% to 4% growth for the industry, with Chewy's guidance reflecting a share-gaining plan [38] Question: Advertising investments and opportunities - Management expressed optimism about the sponsored ads business, highlighting successful platform migration and increased demand for off-site advertising [42][45] Question: Sustainability of active customer growth - Management noted improvements in customer retention and acquisition strategies, contributing to sustainable active customer growth [50][52] Question: Autoship customer sales growth - Management detailed the path new customers take to become Autoship customers, emphasizing the importance of assortment and personalized experiences [66][68] Question: Gross margin changes - Management clarified that gross margin expanded year-over-year, driven by sponsored ads and product mix improvements [84][86] Question: Chewy Vet Care expansion opportunities - Management highlighted the potential of the CVC initiative, with strong performance metrics and plans for gradual expansion [94][96]

Financial Data and Key Metrics Changes - Q1 net sales increased by over 8% year over year to $3,120,000,000, exceeding the high end of guidance [7][18] - Adjusted net income for Q1 was $148,900,000, representing an 8.6% increase year over year [22] - Gross margin for Q1 was 29.6%, with a year-over-year expansion of approximately 60 basis points when adjusted for one-time items [19][20] - Adjusted EBITDA for Q1 was $192,700,000, reflecting a 6.2% adjusted EBITDA margin, which is a year-over-year increase of approximately 50 basis points [10][22] - Free cash flow generated in Q1 was nearly $50,000,000 [11] Business Line Data and Key Metrics Changes - Autoship customer sales reached $2,560,000,000, representing approximately 82% of total Q1 net sales, with a growth of nearly 15% year over year [7][18] - Hardgoods experienced a notable year-over-year growth of 12.3% [7] - Active customers increased to 20,800,000, reflecting a 3.8% year-over-year growth [8][18] Market Data and Key Metrics Changes - The pet industry is estimated to grow at approximately 3% to 4% this year, with Chewy's guidance indicating a plan to grow at roughly two times the market growth [36] - Chewy is capturing approximately $0.50 of every dollar moving online in the pet market, indicating an increase in market share compared to previous quarters [75] Company Strategy and Development Direction - Chewy is focused on expanding its Chewy Vet Care (CVC) initiative, with plans to open 8 to 10 new clinics in fiscal year 2025 [12] - The company is transitioning the Chewy Plus membership program out of beta, aiming to enhance customer loyalty and engagement [13] - Chewy's long-term adjusted EBITDA margin target is set at 10%, with a strong emphasis on strategic growth initiatives [14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to deliver on its strategic roadmap and long-term financial model [14] - The company anticipates that approximately 80% of adjusted EBITDA will convert into free cash flow for the full year 2025 [23] - Management noted that the active customer growth is driven by improved retention and acquisition strategies [50] Other Important Information - The CFO, David Reeder, will be leaving the company to pursue a CEO role in the semiconductor industry, with a smooth transition planned [15] - Chewy remains debt-free with a liquidity position of approximately $1,400,000,000 [24] Q&A Session Summary Question: Customer growth expectations for the full year - Management indicated that low single-digit growth remains a reasonable framework for customer count growth, with current momentum exceeding expectations [30][31] Question: Industry growth outlook - The industry is expected to normalize, with household formation remaining flat and overall market growth estimated at 3% to 4% [35][36] Question: Advertising investments and opportunities - Management highlighted strong progress in sponsored ads and the successful migration to a new platform, enabling off-site advertising [40][41] Question: Sustainability of active customer growth - Management expressed confidence in the sustainability of active customer growth, driven by improved marketing strategies and product offerings [49] Question: Chewy Plus program adoption rates - The Chewy Plus program has shown strong membership growth and positive customer feedback, with higher engagement metrics compared to non-members [56][57] Question: Autoship customer growth and hardgoods performance - Autoship customer sales have increased significantly, and hardgoods growth is attributed to improved assortment and customer experience [64][70]

Chewy (CHWY) FY Conference Summary Company Overview - Chewy is the largest pure play online pet retailer in the U.S. with over 20 million active customers and estimated net sales of over $1.2 billion in fiscal 2025 [1][2] - More than 80% of revenue is generated from subscription-based auto-ship customers, and about 85% comes from nondiscretionary categories [2][12] Key Financial Metrics - Expected adjusted EBITDA margins of approximately 5.5% and free cash flow of about $525 million for the year [3][2] - Chewy's profitability continues to improve, with a focus on building out its pet ecosystem [5][6] Leadership Changes - CFO David Reeder announced his departure to return to the semiconductor industry after just over a year at Chewy [5][6] Industry Insights - The U.S. pet industry is valued at approximately $150 billion, with about 30% of that market occurring online [10][11] - Chewy is positioned to benefit as more spending shifts online, particularly in pharmacy and health and wellness categories [11][12] Customer Growth and Retention - Active customer growth is expected to be low single digits in fiscal 2025, driven by Chewy's efforts rather than overall market growth [19][30] - Chewy has improved gross adds, reactivations, and reduced churn through targeted marketing and personalized offerings [20][22] Market Resilience - The pet industry is described as recession resilient, with consumables being a predictable revenue source [12][13] - Chewy's business model, with 85% of revenue from consumables, provides stability during economic downturns [13][12] Product Categories and Growth Strategies - Hard goods sales are more sensitive to macroeconomic conditions but have shown signs of recovery [32][33] - The health and wellness category, which accounts for about 30% of sales, has higher gross margins and is expected to grow significantly [40][41] Veterinary Services Expansion - Chewy has opened eight veterinary clinics and plans to add another eight to ten, which are attracting both existing and new customers [44][46] - More than half of new customers visiting the clinics subsequently place orders on Chewy's platform [46] Profitability and Cost Management - Chewy expects to expand adjusted EBITDA margins by 60 to 90 basis points, with a focus on gross margin improvement and operational efficiency [55][56] - Automation in fulfillment centers is expected to increase productivity by about 30% per square foot [64][65] Capital Allocation - Chewy returned approximately $950 million to shareholders last year and continues to generate significant free cash flow [70][68] - The company maintains a flexible capital allocation strategy, including opportunistic share repurchases [70][68] Conclusion - Chewy is well-positioned in the growing online pet retail market, with a strong focus on customer retention, product diversification, and operational efficiency. The company is leveraging its unique position in the pet ecosystem to drive future growth and profitability.