Core Insights - Xiao-I Corporation has renewed its strategic partnership with a leading multinational automotive manufacturer, extending a collaboration that began in 2015, highlighting a decade of innovation in cognitive intelligence technologies [1] - The renewed agreement aims to optimize the client's customer service ecosystem through Xiao-I's flagship solutions, enhancing customer engagement and operational excellence [1][3] Company Overview - Xiao-I Corporation is a prominent cognitive intelligence enterprise in China, specializing in artificial intelligence solutions, including natural language processing, voice and image recognition, machine learning, and affective computing [4] - Since its establishment in 2001, the company has developed a comprehensive portfolio of cognitive intelligence technologies applicable to various business cases, promoting industrial digitization and intelligent transformation [4] Key Outcomes of the Solutions - The cognitive intelligence platform has evolved to meet the automotive manufacturer's needs, incorporating advancements in natural language processing, machine learning, and multimodal interaction capabilities [3] - The deployment of 24/7 AI-powered assistance across multiple channels ensures consistent and instant responses to customer inquiries [6] - Enhanced technical support through AI-augmented tools for field technicians improves resolution time and first-visit fix rates [6] - Intelligent virtual assistants facilitate personalized product recommendations and promotional campaign management, boosting conversion rates and customer satisfaction [6] - Automation of routine queries has significantly reduced operational costs, allowing human agents to focus on complex problem-solving [6]