Core Insights - Coveo has introduced new capabilities, custom context and broader compatibility, enhancing the relevance and intelligence of support experiences built on Agentforce [1][3] - The integration of Coveo with Agentforce has significantly improved user experience, with internal testers expressing amazement at the results [2] - Coveo for Agentforce aims to help organizations reduce cost-to-serve, accelerate time-to-resolution, and improve both self-service and assisted service [3] Product Features - The Coveo Relevance-Augmented Passage Retrieval API (PR-API) now delivers more precise results by utilizing granular user-specific data, leading to improved self-service success and reduced resolution times [2][3] - New capabilities allow AI agents to perform actions autonomously, such as resolving cases and generating knowledge articles, while adhering to approved enterprise content [2][3] - Coveo's platform is designed to provide enterprises with control and context, enabling smarter actions based on user reality [2][3] Market Position - Coveo is recognized as a leader in relevance-augmented generative AI, addressing challenges such as accuracy, hallucination risk, security, and content trust [3] - The company emphasizes the importance of hyper-personalization in digital experiences, aiming to unify data securely and optimize business outcomes [7][8] - Coveo's AI-Relevance Platform is certified for security and compliance, enhancing its credibility in the market [9]