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How Experian Built AI Customer Support Agents that Boosted NPS
LlamaIndex· 2026-01-26 10:25
It's very easy to have decision paralysis in the AI space because there's so many different factors to consider. We chose Llama Index because it had a lighter footprint for orchestration over other solutions and has a reasonably strong backing from the community. This is very important in enterprise settings when you want support for your libraries.My name is James Lynn and I'm the head of AIM ML innovation for Experian Consumer Services. My role is focused on building JI products that we bring to productio ...