Summary of First Advantage (FA) FY Conference Call - September 03, 2025 Company Overview - **Company**: First Advantage (FA) - **Industry**: Background screening and data services - **Key Executives**: Scott Staples (CEO), Steven Marks (CFO), Stephanie Gorman (IR) Core Business Insights - **Global Reach**: First Advantage operates in 200 countries and territories, serving 80,000 customers, with a strong focus on enterprise clients [6][7] - **Value Proposition**: The company emphasizes its technology, software, and data capabilities, positioning itself as a category leader in the background check space [9] - **Unique Offerings**: FA customizes its products by vertical, enhancing its ability to meet specific industry needs [7][48] Growth Strategy - **Revenue Growth Drivers**: - Base growth (same-store sales) - New logo growth (4-5% annually) - Upsell and cross-sell opportunities (4-5% additional growth) - High customer retention rate (over 96%) [12][16][17] - **Market Dynamics**: The company is experiencing a stabilization in the job market, with a focus on "just in time hiring" rather than growth hiring [25][26] Market Trends and Customer Insights - **Job Market Stability**: The job market is described as flat, with clients cautious about hiring due to economic uncertainties [24][25] - **Client Sentiment**: Clients are not reducing workforces but are cautious in their hiring plans, focusing on backfill and seasonal hiring [25][26] Financial Performance and Projections - **Base Growth Assumptions**: The company anticipates slight negative growth in the second half of the year, with a long-term outlook of 2-3% positive growth by 2026 [30][36] - **Vertical Mix**: The company has a balanced mix of white-collar and blue-collar clients, with healthcare being the largest vertical (24% of business) [40][42] Total Addressable Market (TAM) - **Background Screening TAM**: Estimated at $14 billion, with 50% currently vended and 50% unvended, indicating significant growth potential [50][51] - **Digital Identity Market**: An additional $10 billion TAM is emerging due to increased risks associated with hiring processes [50][55] Merger and Integration Insights - **Merger with Sterling**: The merger is seen as beneficial, combining complementary technologies and vertical strengths, with a focus on achieving $65-80 million in cost synergies [66][68] - **Cultural Integration**: The integration process has been smooth, with a focus on creating a new company culture that leverages the strengths of both organizations [71][75] Technology and Innovation - **AI Investments**: First Advantage has invested heavily in AI, enhancing its verification processes and customer interactions, leading to improved efficiency and margins [81][83] - **Proprietary Data**: The company maintains two large proprietary databases with approximately 900 million records, providing a competitive edge in background checks [87][88] Conclusion - **Outlook**: First Advantage is well-positioned for growth, leveraging its technology, market presence, and strategic focus on verticals to capitalize on emerging opportunities in the background screening and digital identity markets [49][55]