Financial Data and Key Metrics Changes - Total revenue for Q1 2025 was $144.3 million, down from $150.4 million in the same period last year [19] - Net income was $7.8 million, with adjusted EBITDA at $21.6 million and adjusted diluted EPS at $0.35 per share, all showing year-over-year declines [10][24] - Total volume sent increased by 4%, while total transactions sent decreased by over 5% year-over-year [19][20] Business Line Data and Key Metrics Changes - Retail transactions remain the foundation of the business, but the number of transactions decreased while the principal amount sent increased [10][11] - Digital transactions grew nearly 70% year-over-year, indicating strong growth in the digital segment [13][21] - The company invested more in digital marketing than ever before, which is expected to continue driving growth [13][15] Market Data and Key Metrics Changes - Four out of five top markets saw a decrease in transactions sent, despite total volume sent increasing significantly [11][19] - The overall market for remittances to Latin America remains resilient, but consumer behavior is shifting towards sending larger amounts less frequently [8][20] Company Strategy and Development Direction - The company is focused on maintaining profitability while strategically investing in growth, particularly in the digital business [27] - The integration of La Nationale agents onto the Intermex tech platform is expected to streamline operations and reduce costs [16] - The company is committed to enhancing its omnichannel strategy, with digital being a critical component for future growth [13][18] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenging economic, political, and immigration backdrop affecting the business model [7] - There is a belief that the current consumer behavior shift is not long-term, and the retail market will recover [34][106] - The company is revising its full-year guidance due to increased uncertainty and volatility in market conditions [25][26] Other Important Information - The company ended the quarter with $151.8 million in cash and generated over $10 million in free cash flow [17][24] - Total debt decreased to $147.4 million from $156.6 million at year-end [24] Q&A Session Summary Question: Near-term trends and behavior on retail vs digital side - Management noted that digital transactions grew much faster than retail, with digital growth at 70% year-over-year and increasing to 80% in April [32][34] Question: Revised full-year guidance and revenue trajectory - Management indicated that while revenue growth may improve, margins may not see significant improvement due to ongoing investments in digital [40][44] Question: Retention metrics and digital growth - Retail customer acquisition costs are about $2,500 per retailer, with payback in about seven months, while digital retention is slightly better than the prior quarter [50][55] Question: Monthly cadence and retail foot traffic stabilization - Management explained that they do not typically analyze monthly data due to variability but noted that retail performance is relatively stable [60][62] Question: Digital investment strategy - The company is committed to continuing its digital investments, viewing it as essential for future growth [71][72] Question: Impact of larger principal amounts on quarter performance - Management confirmed that if transactions had been at more normalized amounts, revenue could have been $7 million to $10 million higher [82]