Core Viewpoint - Everyday People Financial Corp. provides an operational update on its UK Revenue Cycle Management division, highlighting advancements in technology and operational efficiencies achieved through recent AI deployments [1][2]. Group 1: Operational Updates - The UK RCM division employs over 650 staff and serves government, utilities, and financial institutions, achieving measurable operational efficiencies [2]. - Recent technology implementations have resulted in a 24% reduction in call handling time and a 29% increase in customer engagement outcomes, with payment success rates improving to 93% [3]. - Approximately $50 million (£27 million) in unclaimed benefits for customers has been identified through the new digital solutions [3]. Group 2: AI Technology Deployments - AI-driven speech analytics technology has enabled real-time agent feedback and reduced post-call wrap-up time by 50%, ensuring consistent service standards [4]. - The company plans to implement these AI technologies in its Canadian RCM operations starting in fall 2025, aiming for further service enhancements [5]. Group 3: Ethical Collections and Compliance - The UK operations utilize a proprietary Affordability and Vulnerability Assessment Platform, enhanced with AI capabilities, to ensure compliance with regulatory requirements while protecting vulnerable individuals [6]. - The company has a 17-year track record in ethical collections, aligning its practices with evolving UK consumer protection standards [10]. Group 4: Company Overview - Everyday People Financial Corp. is a technology-driven financial services company established in 1988, with over 650 employees in the UK and Canada [11]. - The company focuses on Revenue Cycle Management and Financial Services, providing fee-for-service solutions without purchasing consumer debt [12].