Highlighting 2025 Community Impact Report About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water's 6,700 talented professionals leverage their significant expertise and ...

Core Insights - Iowa American Water emphasizes the importance of preparing home plumbing and water meters for subzero temperatures to prevent frozen pipes and costly repairs [1][2] Group 1: Company Overview - American Water is the largest regulated water and wastewater utility company in the United States, serving over 14 million people across 14 states and 18 military installations [5] - Iowa American Water, a subsidiary of American Water, is the largest regulated water utility in Iowa, providing services to approximately 227,000 people [7] Group 2: Winter Preparation Tips - Customers are advised to locate and test their main water shut-off valve to ensure it functions properly in case of emergencies [4] - It is recommended to eliminate sources of cold air near water lines and insulate exposed pipes to prevent freezing [4] - Keeping water moving through the pipes by allowing a small trickle can help avoid freezing [4] - If pipes freeze, customers should shut off the water immediately and thaw the pipes by warming the air around them [4]

Core Insights - California American Water is investing $6 million to construct a new treatment plant for the Fox Park Well in Antelope, California, to meet updated state drinking water standards for hexavalent chromium (CrVI) [1][2] - The new facility will utilize advanced treatment technology to ensure compliance with California's drinking water standard of 10 micrograms of CrVI per liter [1][2] - The project is part of a broader initiative to improve water quality across Northern California, with upgrades also planned for other treatment plants [3] Company Commitment - The investment reflects California American Water's commitment to providing safe, clean, and reliable water to the communities it serves [2][4] - The Fox Park Well Treatment Project is aimed at protecting community health and building trust with customers [4] - Construction is expected to continue through 2027, ensuring long-term reliability for Antelope customers [4] Company Overview - American Water is the largest regulated water and wastewater utility company in the United States, serving over 14 million people across 14 states [5] - California American Water, a subsidiary of American Water, provides services to approximately 750,000 people [7]

Core Insights - American Water emphasizes the importance of water conservation and offers tips for customers to save money, water, and time while staying informed about their services [1][2]. Investment and Infrastructure - Over the next decade, American Water plans to invest between $46 billion and $48 billion in system upgrades to enhance water and wastewater infrastructure, aiming to reduce leaks and improve efficiency and resiliency [2]. Water Conservation Tips - The company provides various household tips for conserving water, including using water wisely indoors, protecting pipes, and conserving water outdoors during the watering season [3][6]. - Technologies such as acoustic leak monitoring, drones, and smart metering are employed to detect leaks and monitor water usage, showcasing the value of infrastructure investments [3]. Customer Engagement and Services - Customers can save time by enrolling in Auto Pay and paperless billing through their MyWater account, which also allows them to stay informed via an interactive Customer Advisory Map for alerts [4][7]. - Non-account holders can access alerts and report emergencies through the company's website [5]. Company Overview - American Water is the largest regulated water and wastewater utility company in the U.S., serving over 14 million people across 14 states and 18 military installations, with a history dating back to 1886 [8].

Core Insights - American Water has been recognized as one of America's Most Responsible Companies for the sixth consecutive year, highlighting its commitment to sustainability [2][3] Company Overview - American Water is the largest regulated water and wastewater utility company in the U.S., serving over 14 million people across 14 states and 18 military installations [4] - The company has a history dating back to 1886 and emphasizes providing safe, clean, reliable, and affordable drinking water and wastewater services [4] Sustainability Commitment - The recognition from Newsweek reflects American Water's dedication to integrating sustainability principles into all operations, reinforcing its commitment to the communities it serves [2] - The company's sustainability principles are detailed in its latest Sustainability Report [2] Financial and Operational Strategy - American Water drives financial sustainability through disciplined capital investment and regulatory execution, supporting business growth and long-term shareholder value [5] - The capital program is funded by operating cash flow and a balanced mix of debt and equity issuances to maintain a healthy balance sheet [5] - The company focuses on delivering safe, clean, reliable, and affordable services through efficient and compliant operations, aligning with regulatory and policy standards [5] Workforce and Culture - American Water fosters a high-performing workforce by attracting and retaining employees who share its purpose and values, driving innovation and operational improvement [5]

Core Insights - The American Water Charitable Foundation awarded a total of $200,000 in One Water Street grants to 20 nonprofit organizations in Camden, N.J. for the year 2025 [1] - The Foundation has invested a cumulative total of $280,000 in One Water Street grants over the past seven years to support the Community and Urban Science Enrichment (CAUSE) program [2] - Since its inception in 2012, the Foundation has contributed over $20 million in grants and matching gifts to support eligible organizations in communities served by American Water [3] Grant Program Details - The One Water Street Grant is part of the Keep Communities Flowing Grant Program, which focuses on three pillars: Water, People, and Communities [2] - The grants aim to support high-impact projects that benefit the Camden community, where American Water's corporate headquarters is located [2] Community Investment - American Water, along with its subsidiaries, has collectively contributed over $8 million in charitable contributions to the Camden community since 2018 [5] - The 2024 Camden Community Investment Report reaffirms American Water's commitment to being a responsible corporate citizen in the community [5] Company Overview - American Water is the largest regulated water and wastewater utility company in the U.S., serving over 14 million people across 14 states and 18 military installations [6] - The company has a history dating back to 1886 and focuses on providing safe, clean, reliable, and affordable drinking water and wastewater services [6]

Core Insights - Kentucky American Water has received approval for new water rates, resulting in an annual revenue increase of approximately $18.2 million [1][2]. Group 1: Rate Increase Details - The rate request was filed on May 16, 2025, primarily due to over $212 million in improvements to the water treatment and distribution system [2]. - The new rates became effective on December 16, 2025, with the average monthly bill for residential customers using 3,900 gallons increasing by about $2 [3]. Group 2: Company Commitment and Services - Kentucky American Water serves over 527,000 people across 13 counties, emphasizing its commitment to providing safe, clean, reliable, and affordable water services [4][8]. - The company offers various customer assistance programs, including payment plans and budget billing, to support income-eligible customers [5]. Group 3: Parent Company Overview - American Water, the parent company of Kentucky American Water, is the largest regulated water and wastewater utility in the U.S., serving over 14 million people [6]. - The company has a long history dating back to 1886 and operates in 14 states and on 18 military installations [6].

Core Viewpoint - American Water is enhancing customer support by introducing a utility hardship assistance program and expanding payment options to help customers manage their water and wastewater bills more effectively [1][2]. Payment Options - Customers can now pay their bills online, in person, or by phone, with new options including Apple Pay, Google Pay, Venmo, and PayPal through the MyWater portal [9]. - A $1.95 fee applies for credit card transactions in select states [9]. Assistance Programs - The American Water Charitable Foundation is launching the Keep Communities Flowing® Fund to assist eligible households with utility bills, providing $500,000 in grants to two non-profit organizations for program administration [5][8]. - The initiative aims to reduce barriers for families facing financial hardship and offers flexibility in choosing utility providers [6]. Implementation and Future Plans - The pilot program will be rolled out in stages across select counties in Pennsylvania and New Jersey, with insights from the pilot expected to inform future scalable utility assistance programs [7]. Company Overview - American Water is the largest regulated water and wastewater utility company in the U.S., serving over 14 million people across 14 states and 18 military installations [11]. - The company has a history dating back to 1886 and focuses on providing safe, clean, reliable, and affordable drinking water and wastewater services [11]. Charitable Foundation - The American Water Charitable Foundation has invested over $20 million since 2012 in grants and matching gifts to support eligible organizations in the communities served by American Water [13]. - The Foundation operates independently of American Water's state assistance programs and is funded by shareholders without impacting customer rates [13].

Core Insights - Illinois American Water's Interurban District completed significant upgrades to its water treatment plant in 2025, focusing on service reliability, water quality, and operational efficiencies [1][2][4] Investment and Upgrades - Since 2019, $157 million has been invested in upgrades and enhancements to the Metro East regional water treatment plant [1] - The upgrades include construction of an elevated water storage tank, new raw water pumps, a new diesel backup pump, and a new ultraviolet water treatment system [7] Capacity and Service - The water treatment plant serves approximately 75,000 direct customers, equating to a population of over 350,000 in the Metro East [3] - The plant meets a daily demand of approximately 39.3 million gallons, with a maximum daily demand of about 47.7 million gallons [5] Economic Impact - The investments in water and wastewater infrastructure have created over 1,500 jobs in the Metro East region, with a reported economic ripple effect of 10 jobs created for every $1 million invested [8] Recognition and Standards - The East St. Louis water treatment plant is a member of the Partnership for Safe Water, a national initiative recognizing water suppliers that exceed EPA regulatory requirements [9]

Core Perspective - The American Water Charitable Foundation, in collaboration with California American Water, has provided a $5,000 grant to the Sacramento Food Bank and Family Services to combat food insecurity during the holiday season [1][4]. Group 1: Grant Details - The $5,000 State Strategic Impact Grant aims to support the Sacramento Food Bank and Family Services in providing meals and essential resources to families in need [1][3]. - This funding is part of the 2025 Keep Communities Flowing Grant Program, which focuses on three pillars: Water, People, and Communities [3]. Group 2: Community Impact - The grant will help deliver 15,000 meals to families across Sacramento County, addressing the critical issue of hunger in the community [2]. - Sacramento Food Bank and Family Services provide various programs, including food distribution and family support, assisting thousands of residents [2]. Group 3: Organizational Background - American Water is the largest regulated water and wastewater utility company in the U.S., serving over 14 million people across 14 states [5]. - The American Water Charitable Foundation has invested over $20 million since 2012 to support community organizations through grants and matching gifts [7]. - California American Water, a subsidiary of American Water, serves approximately 750,000 people with reliable water and wastewater services [8].