EXL Smart Agent Assist™

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EXL Named a Leader in NelsonHall's 2025 NEAT Evaluation for Property & Casualty Operations: Analytics & AI
Globenewswire· 2025-09-30 14:33
NEW YORK, Sept. 30, 2025 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, has been recognized as a Leader by NelsonHall in its 2025 NEAT Evaluation for P&C Operations: Analytics & AI. The recognition highlights EXL’s commitment to innovation and its ability to embed powerful analytics and AI-driven solutions into the enterprise workflows of the world’s leading property and casualty (P&C) insurers. The annual report leverages the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) to ...
EXL announces availability of EXL Code Harbor™ and EXL Smart Agent Assist™ in the new AWS Marketplace AI Agents and Tools category
GlobeNewswire· 2025-07-16 17:14
Core Insights - EXL has launched its Code Harbor and Smart Agent Assist solutions in the AI Agents and Tools category of AWS Marketplace, enabling customers to easily discover, purchase, and deploy AI solutions [1][3] Group 1: Product Offerings - Code Harbor streamlines the code migration process by orchestrating multiple AI agents, resulting in a 35% reduction in code migration time compared to manual methods, a 25% decrease in code compute time and memory usage, and a 10% reduction in query plans [2][3] - Smart Agent Assist enhances customer service operations by utilizing intent recognition AI agents, leading to a 12-15% reduction in contact center agent handling time and a 20% decrease in service costs [2][3] Group 2: Market Impact - The availability of these solutions in AWS Marketplace allows customers to accelerate their procurement processes, reducing the time needed for vendor evaluations and negotiations, while maintaining visibility and control over licensing and payments [4] Group 3: Industry Applications - Customers in various sectors, including insurance, banking, finance, healthcare, and retail, are leveraging these AI solutions to improve workflows, reduce costs, and enhance customer experiences [3]
EXL named a Leader in Everest Group Data and AI Services Specialists PEAK Matrix® Assessment 2025
Globenewswire· 2025-07-07 13:07
Core Insights - EXL has been recognized as the top Leader in the Everest Group Analytics and AI Services Specialists PEAK Matrix® Assessment 2025 for the second consecutive year, highlighting its strong position in the market [1][2] Company Performance - The Everest Group report evaluated 32 leading providers that derive over 50% of their revenue from analytics and AI services, with EXL achieving the top-right Leader position due to its robust generative AI capabilities and domain-led expertise [2][3] - EXL's investment in data and AI capabilities focuses on domain-specific applications in industries such as insurance, healthcare, and retail, exemplified by solutions like EXL Claims Assist [3] Technological Advancements - EXL's growing intellectual property portfolio includes platforms like XTRAKTO.AI™ for intelligent document processing and EXL Code Harbor™ for AI-assisted code generation, which enhance operational efficiency and implementation speed [3] - Collaboration with NVIDIA, utilizing platforms like NVIDIA NeMo™ and AI Enterprise, has strengthened EXL's ability to develop high-performance AI solutions, including EXL Insurance LLM™ and EXL Smart Agent Assist™ [3] Industry Context - The report emphasizes that while many companies have adopted AI, true leaders like EXL are integrating AI across enterprise workflows to transform operating models and unlock the full potential of AI [3]
EXL achieves the AWS Generative AI Competency
Globenewswire· 2025-06-03 14:23
Core Insights - EXL has achieved the Amazon Web Services (AWS) Generative AI Competency, recognizing its expertise in delivering generative AI solutions [1][2][3] - This competency validates EXL's capability to help businesses leverage GenAI for innovation, decision-making, and operational efficiency [2][4] - EXL has launched five innovative solutions in the AWS Marketplace, showcasing its leadership in applied AI [3][4] Company Offerings - EXL Insurance LLM™ is a specialized large language model for the insurance industry, fine-tuned with proprietary datasets for high-precision claims adjudication [6] - EXL Code Harbor™ is a generative AI service that accelerates the migration of legacy codebases, enhancing data governance and reducing costs [6] - EXL Property Insights™ uses AI and machine learning to provide real-time insights for underwriting and claims, improving risk evaluation [6] - EXL Paymentor℠ is an AI-powered platform that personalizes customer outreach and optimizes collection strategies, enhancing efficiency across over 40 million global engagements [6] - EXL Smart Agent Assist™ enhances customer service operations with real-time insights and automation, improving agent productivity and customer experience [6] Strategic Positioning - The achievement of the AWS Generative AI Competency strengthens EXL's collaboration with AWS, enabling clients to modernize and uncover new revenue opportunities through AI [4] - EXL's commitment to AI innovation positions it at the forefront of industry transformation, partnering with clients to unlock new value [3][4] - The company serves a diverse range of industries, including insurance, healthcare, banking, retail, and energy, leveraging data and AI to drive growth [7]