Core Insights - Cognizant has announced a collaboration with SmartestEnergy to enhance employee support services and operational efficiency through a seamless omni-channel experience [1][5] Group 1: Collaboration Details - The collaboration will transform SmartestEnergy's first and second-line IT support functions, aiming to improve employee experience and service responsiveness [2] - Cognizant's omni-channel approach will increase chat channel adoption, streamline service request processes, and reduce support backlogs [3] - The initiative includes zero-touch device provisioning and management capabilities to boost employee productivity and allow support staff to focus on complex issues [3] Group 2: Strategic Goals - Cognizant will conduct a comprehensive study of SmartestEnergy's business and technology footprint to explore the implementation of Gen AI solutions for better decision-making [4] - SmartestEnergy is celebrating its 25th anniversary in the UK and is planning global expansion, necessitating a strategic partnership for effective internal customer request management [5] Group 3: Company Profiles - SmartestEnergy is focused on empowering customers and partners to achieve net zero, offering flexible and innovative retail and trading solutions [6] - Cognizant specializes in modernizing technology and transforming business processes to help clients stay competitive in a fast-changing environment [7]