Core Insights - Enterprises across the U.S. are increasingly adopting enterprise service management (ESM) as a foundational element for digital business transformation [1] Group 1 - The adoption of ESM is seen as a critical strategy for organizations aiming to enhance their digital capabilities [1] - ISG highlights that this trend reflects a broader shift towards integrating technology into business processes [1] - The move towards ESM is expected to drive efficiency and improve service delivery across various sectors [1]