4Q25 and 2025 Earnings Results February 19, 2026 Legal Disclaimer This presentation includes forward-looking statements. All statements contained in this presentation other than statements of historical facts, including, without limitation, future financial and business performance for the quarter ending March 31, 2026 and year ending December 31, 2026, the success of our product offerings and our platform, and the value proposition of our products, are forward-looking statements. The words "anticipate," "a ...

Financial Performance - Total revenue reached $756 million[12], with cloud communications revenue accounting for $555 million[12] - Adjusted EBITDA was $92 million[12], reflecting a 19% year-over-year growth[12] - Free cash flow amounted to $56 million[12], a 35% increase year-over-year[12] - The company is projecting approximately 10% year-over-year total revenue growth for 2025, normalized for political campaign revenue[40] Customer Metrics - Net Retention Rate (NRR) stood at 107%[18], indicating strong customer loyalty and revenue expansion[18] - Average annual customer revenue was $231,000[38], demonstrating a 9% year-over-year increase[38] Revenue Growth - Total revenue grew by 11% in 3Q25[20], while cloud communications revenue increased by 8%[20] - Non-GAAP gross margin expanded, reaching 58% in both the quarter and year-to-date periods[27] Future Outlook - The company raised its full-year 2025 EBITDA guidance to a range of $89 million to $92 million[40]

Financial Performance - Total revenue for 1Q25 was $752 million[15] - Cloud communications revenue for 1Q25 reached $545 million[15] - Adjusted EBITDA for 1Q25 grew by 50% year-over-year to $88 million[15] - Free cash flow for 1Q25 increased by 94% year-over-year to $50 million[15] - The company is raising full year 2025 total revenue growth guidance to 9-11% when normalized for 2024 cyclical political campaign revenue[36, 37] Revenue Growth - Total revenue grew by 7% year-over-year in 1Q25[18] - Cloud communications revenue grew by 6% year-over-year in 1Q25[18] - Enterprise Voice revenue grew by 26% year-over-year[19] Customer Metrics - Net Retention Rate (NRR) was 116%[12, 23] - Average annual customer revenue increased by 20% year-over-year[23] Gross Margin - Non-GAAP gross margin increased to 59%[44]