Core Insights - Afiniti Inc. has announced a partnership with Five9 to integrate its AI Pairing technology into the Five9 Intelligent Cloud Contact Center, aiming to enhance customer experience and business outcomes [1] Company Overview - Afiniti Inc. is a global provider specializing in artificial intelligence and customer experience optimization [1] - Five9 is recognized as an intelligent CX platform provider [1] Technology and Impact - The collaboration will enable Five9 customers to utilize Afiniti's AI Pairing technology, which is designed to improve conversion rates and boost agent performance [1] - The integration is expected to drive measurable business outcomes for organizations using the Five9 platform [1]