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Fiserv Teams With Microsoft to Expand AI Use
PYMNTS.com· 2026-01-08 16:20
Core Insights - Fiserv has launched a partnership with Microsoft to integrate artificial intelligence into its development platforms, enhancing operational efficiency and innovation delivery for clients [2][3] Group 1: Partnership Details - The collaboration aims to embed AI within Fiserv's workforce and development platforms, transforming operational methods and client service delivery [2] - Employees will gain access to Microsoft's 365 Copilot AI tool and will work with Microsoft to expand the use of the Foundry AI platform [3] Group 2: Impact on Operations - The partnership is expected to increase employee productivity, streamline processes, and create new revenue opportunities [3] - Fiserv has already processed over 100 billion tokens in the Foundry platform and utilized GitHub Copilot among more than 8,000 software engineers [4] Group 3: Industry Trends - The article discusses a shift from traditional super app models to AI "smart agents" that enhance consumer choice and decision-making [5] - Research indicates that 57% of U.S. consumers have utilized AI platforms for personal tasks, with higher usage among younger and higher-income demographics [6]