Core Insights - The Hackett Group, Inc. has released findings from its 2026 Global Business Services (GBS) Key Issues Study, indicating that GBS organizations are rapidly adopting AI to address significant productivity pressures [1] - Early AI deployments are already yielding measurable improvements in service quality, customer experience, and employee engagement [1] AI Adoption - GBS organizations are accelerating their AI adoption in response to unprecedented productivity challenges [1] - The study highlights that the workload within GBS is forecasted to increase, necessitating the integration of AI solutions [1]

Core Insights - The Hackett Group, Inc. has reported that SG&A costs have reached their highest level in five years, with median SG&A cost as a percentage of revenue increasing from 13.7% to 14.3% [1] SG&A Cost Analysis - The increase in SG&A costs is primarily attributed to slowing revenue growth, indicating a potential challenge for companies in managing operational expenses [1] - The findings are based on an analysis of 1,000 large companies, providing a comprehensive view of the current SG&A landscape [1]