Core Insights - Genpact has launched Genpact RapidReplace, an AI-powered solution aimed at transforming personal property contents claims processing, significantly enhancing customer experience by reducing settlement time from weeks to days [1][3]. Group 1: Product Features and Benefits - Genpact RapidReplace streamlines the fulfillment process through straight-through processing (STP) and rapid goods replacement via Amazon Business, improving the overall claims management experience for customers [1][2]. - The solution reduces fulfillment time from up to 12 days to three days or less, utilizing data extraction and generative AI to quickly compile lists of damaged or lost items and match them with like-kind-and-quality (LKQ) replacements [3][4]. - Integration with Amazon Business enhances efficiency by leveraging its powerful search tools and global logistics network for fast delivery to policyholders [3][4]. Group 2: Industry Impact and Collaboration - The collaboration between Genpact and Amazon Business is positioned as a transformative force in the insurance industry, automating the property loss replacement process and driving innovation [4][8]. - Genpact RapidReplace is part of the broader Genpact Claims Manager platform, which orchestrates claim setup, segmentation, and fulfillment, showcasing the company's commitment to enhancing claims servicing [4][6]. - A previous collaboration with Amazon Web Services (AWS) has already improved property contents inventory creation and LKQ pricing, reducing adjusters' investigation time by up to 75% [4].