Core Insights - FedEx views India as a key innovation hub, leveraging local expertise and data from over 17 million daily shipments to enhance global supply chains [1][17] - The company collaborates with local SMEs, treating them as co-creators in developing digital tools that simplify international shipping and improve operational efficiency [4][6] Innovation and Technology - The FedEx Import Tool (FiT) was developed in India to streamline international shipping for SMEs, incorporating features like predictive logistics and automated tracking based on user feedback [5][6] - AI and data analytics are integral to FedEx's operations, with initiatives like a digital twin of the network and the Global Delivery Prediction Platform (GDPP) enhancing service delivery and operational efficiency for SMEs [7][9][15] Collaboration and Partnerships - FedEx collaborates with institutions like IIT Bombay and IIT Madras to research applications in demand forecasting and sustainable logistics [1][15] - The integration with Salesforce Data Cloud has improved customer engagement and operational efficiency, resulting in a significant increase in activation rates and ROI [10][18] Global Scaling of Local Innovations - FedEx emphasizes the importance of scaling local innovations globally while ensuring reliability and compliance, utilizing strong data governance and modular technology designs [11][12][18] - The last-mile delivery optimization software, developed in India, exemplifies successful local innovation that has been deployed globally, showcasing the collaborative efforts of international teams [13][18] Practical Applications and Solutions - FedEx Innovation Lab (FIL) collaborates with digital start-ups to develop technologies that enhance automated processes, addressing modern supply chain needs [15][17] - The FedEx One Stop Shop (FOSS) simplifies global shipping by integrating various services into a single platform, improving transparency for SMEs [16][17]