Core Insights - Lennox is accelerating its digital transformation by investing in AI-powered tools to enhance customer experience [1][5] - The company has launched two AI agents: one for HVAC technicians and dealers, and another for homeowners [2][6] Group 1: Technical Support AI Agent - The Technical Support AI agent assists dealers and HVAC technicians in troubleshooting, servicing, and repairing Lennox equipment more efficiently, recognizing over 250 error codes [3][5] - Since its launch, the agent has logged over 15,000 sessions, with a weekly average of 760 sessions, and has received positive feedback 96% of the time from more than 7,000 registered technicians [5] - The tool is available in English, Spanish, and French, and can be accessed via SMS, ensuring support even with limited internet access [4] Group 2: Consumer Support AI Agent - Lennox has introduced a dedicated AI agent on its website to assist homeowners in finding local dealers, registering products, accessing warranty information, and troubleshooting smart thermostats [6] - This tool aims to streamline access to essential information, allowing homeowners to resolve basic support needs quickly and independently [6] Group 3: Overall Strategy and Impact - The investments in AI-driven support solutions are designed to improve service speed, reduce downtime, and enhance the overall customer experience [7] - The Chief Technology Officer emphasized that these tools provide instant access to information, significantly saving time in the field for technicians and dealers [5]