Core Viewpoint - LivePerson has successfully completed a deleveraging transaction, marking a significant milestone in its multi-year effort to strengthen its financial foundation and reduce debt [1][4]. Financial Positioning - The transaction has materially deleveraged the company by $226 million, shifting enterprise value from debt holders to equity holders [8]. - LivePerson captured a significant $181 million debt discount, which is directly accretive to all shareholders [8]. - The company's debt maturity profile has been extended to December 2029, providing financial certainty and a clear operational runway [8]. Strategic Focus - The successful refinancing allows LivePerson to sharpen its focus on strategic execution and innovation, positioning the company to generate positive cash flow in 2026 [2][5]. - Recent partnerships with Google Cloud and AWS, along with industry recognition from Gartner and G2, enhance the company's strategic positioning [3]. Cost Structure Adjustments - LivePerson has proactively implemented significant adjustments to its cost structure, including a streamlined workforce, to align expenses with business performance [4]. - These actions are aimed at strengthening the company's financial profile and accelerating its path to profitability [4].

Core Insights - LivePerson reported total revenue of $59.6 million for Q2 2025, a decrease of 25.4% year-over-year, primarily due to customer cancellations and downsells [2][3] - The company signed 38 deals in total during the quarter, including 35 expansions and renewals, and 3 new customers [3][6] - LivePerson's adjusted EBITDA for Q2 2025 was $2.9 million, down from $8.2 million in Q2 2024 [8][28] Financial Performance - Net loss for Q2 2025 was $15.7 million, or $0.17 per share, compared to net income of $41.8 million, or $0.47 per share, in Q2 2024 [7][24] - Adjusted operating loss for Q2 2025 was $2.7 million, compared to adjusted operating income of $0.5 million in Q2 2024 [7][28] - Cash and cash equivalents at the end of Q2 2025 were $162.0 million, down from $183.2 million at the end of 2024 [9][31] Strategic Developments - The company secured a refinancing agreement that reduced its debt by $226 million and extended its runway through 2029 [4][5] - LivePerson experienced a 45% sequential increase in conversations powered by its Generative AI suite [4] - The company expects total revenue for Q3 2025 to range from $56 million to $59 million, representing a year-over-year decline of 25% to 21% [13][14] Customer and Market Dynamics - The average revenue per enterprise and mid-market customer increased by 4.0% to $655,000 for Q2 2025, up from approximately $630,000 in the prior year [3] - The company continues to deepen its strategic partnership with Google Cloud, enhancing its market position [4]

NEW YORK, July 30, 2025 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced the planned release of its second quarter financial results after the market close on Monday, August 11, 2025. CEO John Sabino and CFO & COO John Collins will host a conference call later that day, at 5:00 p.m. Eastern Time.The conference call will be simulcast live and can be accessed by logging onto the investor relat ...

Financial Performance - Total revenue for the first quarter of 2025 was $64.7 million, a decrease of 24.0% compared to the same period last year, primarily due to customer cancellations and downsells [2][5] - Net loss for the first quarter of 2025 was $14.1 million, or $0.15 per share, compared to a net loss of $35.6 million, or $0.40 per share, for the first quarter of 2024 [5][24] - Adjusted EBITDA for the first quarter of 2025 was $0.2 million, down from $0.5 million in the first quarter of 2024 [6][24] Customer Activity - The company signed a total of 50 deals in the first quarter, including 45 expansions and renewals and 5 new customers [3][5] - The trailing-twelve-months average revenue per enterprise and mid-market customer increased by 2.4% to $640,000 from approximately $625,000 in the prior year [3] Strategic Initiatives - The CEO highlighted the company's "innovation without disruption" approach, which allows customers to adopt AI and digital capabilities seamlessly [4] - The company is advancing strategic partnerships, including a planned integration with Amazon Connect in the second quarter [4] Financial Guidance - For the second quarter of 2025, total revenue is expected to range from $57 million to $60 million, representing a year-over-year decline of 29% to 25% [11] - For the full year 2025, total revenue is projected to be between $240 million and $255 million, reflecting a year-over-year decline of 23% to 18% [12] Cash Position - The company's cash balance was $176.3 million at March 31, 2025, down from $183.2 million at December 31, 2024 [9][32]