On product development, he said Snap-on benefits from extensive time spent in repair shops, emphasizing the company observes what technicians need rather than relying on surveys. He pointed to specialized tools—such as a low-profile socket designed for a specific repair on Ford trucks—as examples of products that can command premium pricing, supporting margin improvement.Pinchuk framed Snap-on’s competitive advantages as “product and brand and people,” using the franchise van business as a core example. He ...