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Meal kit services sued over alleged subscription traps
Michael West· 2025-12-16 02:24
Core Viewpoint - The Australian Competition & Consumer Commission (ACCC) has initiated legal proceedings against HelloFresh and Youfoodz for allegedly misleading over 100,000 customers regarding subscription cancellation practices, which are deemed to breach consumer law [1][2][4]. Group 1: Allegations Against Companies - HelloFresh and Youfoodz are accused of misleading advertising that suggested customers could easily cancel subscriptions online before a cut-off time, yet many were charged despite attempting to cancel [2][4]. - The ACCC claims that customers were required to speak with a customer service representative to cancel their subscriptions, contrary to the ease of signing up online [3][4]. - Between January 2023 and March 2023, 62,061 HelloFresh customers and 39,408 Youfoodz customers were charged fees despite cancelling their subscriptions before the cut-off [4]. Group 2: Subscription Practices - The ACCC alleges that HelloFresh required customers to enter payment details to view meals, misleadingly suggesting they would not be charged unless meals were selected, leading to unintended subscription sign-ups [5][6]. - Many consumers were unaware they had subscribed until they received their meal kits or payment notifications [5][6]. - A specific case highlighted a Youfoodz customer who cancelled within minutes of signing up but still received a charge and delivery notification [6][7]. Group 3: Regulatory Response and Future Actions - The ACCC is seeking compensation for affected customers, penalties for the companies, and measures to enhance compliance with consumer laws [7]. - The Albanese government plans to consult on outlawing manipulative subscription practices in early 2026, with legislation expected by the end of that year [8].
HelloFresh Celebrates 20 Years of The Office with Limited Edition Recipes Inspired by the Series' Most Iconic Culinary Moments
Businesswire· 2025-10-08 14:00
Core Insights - HelloFresh is celebrating the 20th anniversary of NBC's The Office in 2025 by recreating iconic food moments from the show [1] Company Initiatives - HelloFresh will feature memorable food scenes such as Kevin's chili spill, Michael's fettuccine race prep, and Stanley's Pretzel Day [1]
HelloFresh Reaffirms Commitment to Fighting Food Insecurity During Hunger Action Month
Businesswire· 2025-09-18 13:02
Core Insights - HelloFresh, the world's leading meal kit provider, has donated 10 million meals through its Meals with Meaning program, reaffirming its commitment to fighting hunger [1] - Hunger Action Month, observed every September, aims to raise awareness and encourage action against food insecurity, which is exacerbated this year by rising grocery costs [1] Company Initiatives - The Meals with Meaning program has reached a significant milestone of 10 million meals donated, highlighting HelloFresh's efforts in hunger relief [1] - The company is actively participating in Hunger Action Month to promote awareness and encourage community involvement in addressing food insecurity [1] Industry Context - The current crisis of hunger is intensified by increasing grocery costs, impacting food security for many individuals and families [1]