Core Viewpoint - Verizon Communications Inc. has declared a quarterly dividend of 69 cents per share, marking a 1.25 cents increase from the previous quarter, reflecting the company's strong financial management and commitment to long-term growth [1][2][3]. Group 1: Dividend Announcement - The Board of Directors declared a quarterly dividend of 69 cents per outstanding share, an increase of 1.25 cents from the previous quarter [1]. - The dividend is payable on November 3, 2025, to shareholders of record as of October 10, 2025 [1]. Group 2: Financial Performance and Strategy - This marks the 19th consecutive annual increase in dividends, attributed to disciplined financial management and a focus on long-term growth [2]. - Verizon's strategic expansion in mobility and broadband networks has allowed the company to capture high-value customer segments, generating consistent cash flow for shareholder rewards and future investments [2]. - In 2024, Verizon made over $11.2 billion in cash dividend payments and generated revenues of $134.8 billion [3][4]. Group 3: Leadership and Vision - Hans Vestberg, Chairman and CEO, emphasized the company's commitment to transforming Verizon through network superiority, capital allocation priorities, and new service offerings [3]. - Verizon serves millions of customers globally, including nearly all Fortune 500 companies, focusing on mobility, reliable connectivity, and security [4].

Core Insights - The future of customer experience (CX) is not solely about AI implementation but about strategically integrating AI to enhance human connections and address customer frustrations [1][2] - A significant gap exists between the internal benefits of AI for brands and the actual service experiences of consumers [1][2] Survey Findings - The report is based on a survey of 5,000 consumers and 500 senior executives across seven countries, highlighting a critical disconnect in CX perceptions [2][4] - 88% of consumers are satisfied with interactions handled by human agents, while only 60% feel the same about AI-driven interactions [6] - Nearly half of consumers (47%) cite the inability to speak with a live agent as their top frustration with automated interactions [6] Personalization and Privacy - Despite personalization being a key use case for AI, 30% of consumers feel it has worsened their experience, while only 26% believe it has improved it [6] - 65% of executives acknowledge that data privacy regulations limit their ability to utilize AI for personalization, contributing to a decline in consumer trust [6] Real-World Applications - Companies like Exelon demonstrate successful AI integration by using predictive analytics to proactively assist customers, enhancing appreciation and proving AI's potential in solving real-world issues [7] - AI is being utilized to support human agents rather than replace them, with Exelon piloting generative AI to improve call handling efficiency [7] Company Overview - Verizon generated revenues of $134.8 billion in 2024 and serves nearly all Fortune 500 companies, focusing on mobility, reliable connectivity, and security [5]

Core Viewpoint - Verizon Communications Inc. has declared a quarterly dividend of 67.75 cents per share, maintaining the same rate as the previous quarter, reflecting the company's financial stability and commitment to returning value to shareholders [1][3]. Financial Performance - Verizon generated revenues of $134.8 billion in 2024, showcasing its strong market position and operational efficiency [4]. - The company made over $11.2 billion in cash dividend payments in 2024, indicating robust cash flow and profitability [3]. Strategic Focus - Verizon is adopting a strategic and disciplined approach to achieve its financial goals by targeting specific customer segments and integrating services for enhanced personalization [2]. - The company continues to invest in its business and drive innovation to better serve its customers, reinforcing its leadership in mobility and broadband services [2][3]. Leadership and Vision - Chairman and CEO Hans Vestberg emphasized the company's ability to maintain dividend payments even in uncertain economic conditions while investing in network leadership and infrastructure [3]. - Verizon aims to meet the current and future needs of its diverse customer base, which includes nearly all Fortune 500 companies [4].