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Walmart's Marketplace boom: How lax vetting came with identity theft and fakes
CNBCยท 2025-09-19 10:22
Core Viewpoint - The article discusses the rise of counterfeit products on Walmart's online marketplace, highlighting the risks associated with third-party sellers and the company's efforts to balance growth with consumer safety [6][7][10]. Group 1: Walmart's Marketplace Growth - Walmart's U.S. digital business became profitable in spring 2024, driven by increased sales from third-party sellers [6]. - The number of sellers on Walmart's marketplace grew over 900% from 2019 to 2024, with U.S. revenue increasing by 45% and 37% in fiscal 2024 and 2025, respectively [10][28]. - Walmart's marketplace is projected to represent 10% of all domestic online sales by 2026, nearing $100 billion in annual revenue [10]. Group 2: Counterfeit Products and Risks - An investigation revealed that at least 43 vendors on Walmart's platform impersonated legitimate businesses, leading to the sale of counterfeit products [8][22]. - Counterfeit health and beauty products pose significant safety risks, as they may contain harmful ingredients [20]. - Walmart's lax vetting process for third-party sellers has been criticized, with former employees stating they were pressured to approve applications despite concerns [11][44]. Group 3: Consumer Trust and Brand Perception - Many consumers mistakenly believe they are purchasing directly from Walmart, leading to a false sense of security regarding product authenticity [17][18]. - Walmart's brand reputation as a trusted retailer complicates the perception of risk associated with third-party sellers [17][92]. - The company has faced backlash from customers who received counterfeit products, raising questions about its responsibility for third-party sales [5][21]. Group 4: Regulatory and Legal Landscape - The Inform Consumers Act, effective June 2023, requires online platforms to verify certain information about third-party sellers, but the extent of liability for platforms remains unclear [85]. - Legal experts suggest that the argument for holding platforms accountable for harmful products sold by third-party sellers is gaining traction [89][90]. - Walmart's approach to seller vetting may impact its liability in cases involving counterfeit products, as consumers may confuse third-party sellers with the Walmart brand [92][93].