Summary of IT Services Industry Conference Call Industry Overview - The conference call focused on the IT Services industry in North America, specifically discussing the 4Q25 CIO Survey results and expectations for 2026 budget growth in IT Services. Key Points 1. Budget Growth Expectations - IT Services budget growth for 2026 is expected to decelerate to **+2.0% y/y**, down from **+2.5%** in the previous quarter (3Q25) [1][3][9] - The 2025 budget growth expectations also decreased by **28 basis points** to **+2.0% y/y** from **+2.3%** [3][9] 2. Regional Insights - US CIOs anticipate a modest deceleration in IT Services spending, expecting growth of **+2.1%**, down from **+2.8%** in 3Q25 [9][17] - Conversely, EU CIOs expect a slight acceleration in spending intentions to **+1.9% y/y**, up from **+1.7%** [9][17] 3. Discounting and Competitive Environment - Willingness to discount services remains stable, with **30%** of respondents indicating Cognizant (CTSH) and **23%** for Accenture (ACN) showing readiness to discount [3][9] - A competitive pricing environment persists, with **54%** of respondents consolidating vendor relationships, consistent with previous surveys [9][60] 4. AI and Technology Priorities - Artificial Intelligence (AI) is the top priority for CIOs, with **68%** intending to engage a service provider for AI projects, a significant increase from **57%** in 2Q25 [4][10][59] - Security and Cloud Computing follow as the second and third priorities, with **58%** and **49%** of respondents respectively planning to engage service providers [10][59] 5. Spending Categories - Consulting and Systems Integration are leading spending categories, with **53%** of respondents expecting to increase spending in these areas over the next twelve months [9][38] - The interest in Generative AI is primarily in the proof-of-concept stage, indicating a gradual adoption process [4] 6. Project Delays and Macroeconomic Concerns - **42%** of respondents reported delays in IT Services-related projects due to macroeconomic concerns, slightly up from **40%** in 2Q25 [28][30] - Talent shortages are impacting service levels, with **50%** of CIOs indicating increased lead times from IT Services providers [33][35] 7. Vendor Consolidation and Market Positioning - ACN and TCS are identified as the largest share gainers in vendor consolidation, benefiting from their broad service offerings [60][67] - Wipro's spending intentions appear muted, with expectations of a marginal reduction in spend [73] 8. Risks and Market Sentiment - The overall corporate sentiment around IT Services spending is balanced, with **5%** of companies expecting to underspend and **28%** expecting to overspend, consistent with pre-pandemic levels [31] - Risks include potential recession impacts, talent shortages, and the ability to deliver contracted work [77][78] Conclusion - The IT Services industry is experiencing a slight deceleration in budget growth expectations for 2026, influenced by macroeconomic factors and competitive pricing pressures. AI remains a key focus area, with significant interest in consulting and systems integration services. The market sentiment is cautiously optimistic, with ongoing vendor consolidation shaping the competitive landscape.