Returns continue to be a thorny issue for online retailers, but they could provide an opportunity to create brand loyalty for customers. Retailers estimate that 15.8 percent of their annual sales will be returned this year, totaling $849.9 billion, according to the 2025 Retail Returns Landscape report released today by the National Retail Federation and Happy Returns, a UPS company. That compares to last year’s total, which was $890 billion, or 16.9 percent of sales. More from WWD “Returns are no longer ...