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UK's Trustpilot fined $4.6 million by Italian regulator for misleading consumers
Yahoo Finance· 2026-03-23 07:53
Core Viewpoint - Italy's competition regulator has fined Trustpilot 4 million euros ($4.6 million) for failing to verify the authenticity of reviews and misleading consumers about its services [1]. Group 1: Regulatory Actions - The Italian Competition Authority found that Trustpilot's review collection services allowed businesses to selectively choose which consumers received review invitations, compromising the representativeness of published ratings, even when labeled as "verified" [2]. - Trustpilot is appealing the regulator's findings, expressing strong disagreement with the conclusions reached by the AGCM [2]. Group 2: Allegations and Findings - The fine follows allegations from short seller Grizzly Research, which accused Trustpilot of creating fake profiles to generate negative reviews and pressuring companies to pay for subscriptions, claims that Trustpilot has denied [3]. - The regulator also identified that Trustpilot employed "dark patterns" in its interface design to obscure critical information about its platform's operations and the businesses that paid for services, violating Italy's consumer code [3]. Group 3: Financial Impact - Trustpilot stated that it does not expect the fine to materially impact its operations or finances, despite an initial drop in its shares by 2.7% during early trading, which later recovered to a 4.2% increase [4].