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Loblaw advances AI in Canadian retail with first-of-its-kind shopping app in ChatGPT
Globenewswire· 2026-02-12 12:00
Core Insights - Loblaw Companies Limited has launched a new shopping app integrated with ChatGPT, aimed at enhancing the shopping experience for Canadians by making it simpler and more efficient [3][7] - The partnership with OpenAI allows Loblaw to leverage advanced AI technology to provide personalized shopping experiences and improve operational productivity [9][10] Group 1: Product and Service Innovation - The PC Express app in ChatGPT enables Canadians to explore meal ideas, curate ingredients, and select products from local stores, enhancing the grocery shopping experience [7] - Loblaw is also implementing ChatGPT Enterprise for its employees to boost productivity and innovation across various business functions [8] Group 2: Strategic Positioning - Loblaw aims to position itself as a leader in AI innovation within the North American retail sector, focusing on digital customer experience and technology adaptation [9] - The collaboration with OpenAI is intended to bridge the gap between AI capabilities and the value delivered to customers, making shopping more personal and efficient [9]