Personal mobile radios (PMRs)
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CCPA fines e-commerce firms over unauthorised sale of walkie-talkies
BusinessLine· 2026-01-16 10:41
Core Viewpoint - The Central Consumer Protection Authority (CCPA) has taken action against e-commerce platforms for selling unauthorized walkie-talkies, imposing penalties totaling approximately ₹44 lakh [1][4]. Group 1: Regulatory Actions - CCPA issued notices to 13 e-commerce entities, including major platforms like Amazon, Flipkart, and Meta Platforms Inc, after identifying over 16,970 non-compliant product listings [2]. - Final orders were issued against eight entities, with penalties of ₹10 lakh each imposed on Meesho, Meta Platforms Inc, Flipkart, and Amazon, while smaller penalties of ₹1 lakh were imposed on Chimiya, JioMart, Talk Pro, and MaskMan Toys [4]. - CCPA has notified new guidelines to prevent illegal listings and sales of radio equipment on e-commerce platforms [6]. Group 2: Compliance Issues - The CCPA found that platforms were selling personal mobile radios (PMRs) without proper licensing and certification, violating the Consumer Protection Act and telecom laws [3][5]. - Specific sales data revealed that Flipkart sold 65,931 units with incorrect frequency disclosures, while Amazon had 2,602 units sold without proper certification details [7][8]. - Facebook Marketplace had 710 listings delisted due to non-compliance with licensing requirements, highlighting the need for platforms to exercise due diligence [9]. Group 3: Due Diligence Requirements - The CCPA emphasized that intermediary protections depend on effective due diligence, and platforms must ensure compliance with government approvals for walkie-talkies and other radio equipment [11]. - Platforms are required to conduct regular self-audits and publish compliance certificates to avoid selling regulated wireless equipment that does not meet legal standards [11].