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Home Depot releases digital Project Planning tool for pro customers
Retail Dive· 2025-10-02 15:09
Group 1 - Home Depot has launched a Project Planning tool aimed at enhancing the experience for professional customers, allowing them to manage complex projects more efficiently [2][3][7] - The tool enables users to reorder items, track transactions, choose delivery preferences, and monitor invoicing, thereby simplifying the procurement process for professionals who typically work with multiple suppliers [2][3][7] - Home Depot's strategy includes hiring pro customer managers and updating employee apps to better serve professional contractors, indicating a strong focus on this customer segment to drive sales growth [3][4] Group 2 - Home Depot has made significant acquisitions to attract professional customers, including the planned acquisition of SRS Distribution for approximately $18.25 billion and the purchase of GMS Inc. for about $5.5 billion [4] - In its latest earnings report, Home Depot reported a nearly 5% increase in net sales year-over-year, reaching $45.3 billion, with comparable sales rising 1% and U.S. comparable sales increasing by 1.4% [5] - Competitor Lowe's has also intensified its focus on professional customers, launching MVP Business Tools and updating its MyLowe's Pro Rewards program to enhance the experience for small- and mid-sized contractors [6]
Home Depot Bolsters B2B Business With Digital Planning Tool for Contractors
PYMNTS.com· 2025-09-24 00:29
Core Insights - The Home Depot has launched a digital platform aimed at assisting professional renovators, remodelers, and specialty tradespeople in managing complex projects [1][2] - The Project Planning tool allows users to create materials lists, track orders and deliveries, and set delivery preferences, enhancing project management efficiency [2][3] - The platform provides early pricing and inventory visibility, enabling professionals to give accurate estimates to clients and facilitating multiuser collaboration [3] Company Strategy - Home Depot's Project Planning tool is designed to streamline the planning, purchasing, and monitoring of complex projects, leveraging the company's extensive product assortment and expertise [4] - The company recognizes that contractors and remodelers are crucial to its market positioning over the next decade, as these professional customers spend more per project and require greater supply reliability [4][5] - Technology plays a vital role in Home Depot's B2B expansion, with initiatives including pro-specific digital platforms, AI-powered delivery scheduling, and dynamic inventory forecasting [6] Market Positioning - In March 2024, Home Depot announced the acquisition of SRS, a distribution company for contractors, to accelerate growth within its professional customer base and expand its total addressable market [7] - The company views the professional segment as a more reliable growth driver compared to the do-it-yourself market, which is evenly split in terms of business [7]