Core Insights - The discussion at the ICR Conference 2026 highlighted the significance of reverse logistics for both retailers and consumers, emphasizing how AI is transforming the returns process and the measures retailers can take to combat returns fraud [1] Company Overview - ReturnPro, co-founded in 2008 by Sender Shamiss, is a global leader in returns management solutions and reverse logistics, processing over 50 million returns annually for retailers [5] - The company offers a comprehensive returns solution that addresses every aspect of the post-purchase process, from return initiation to the second shelf, through its three core business units: SaaS, Supply Chain, and ReCommerce [4] Leadership and Recognition - Sender Shamiss has received multiple accolades for his contributions to the supply chain and returns industry, including the Pros to Know Lifetime Achievement Award 2024 and recognition as a Reverse Logistics Power Player by Business Insider in 2022 [3] - ReturnPro has been awarded several honors, including the Reverse Logistics Association Innovation Solution Partner Award 2024 and the Fast Company 1 Most Innovative Logistics Company Award 2021, reflecting its commitment to innovation and sustainability [4] Services and Impact - ReturnPro provides a connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, aimed at enhancing revenue, driving efficiency, reducing environmental impact, and increasing customer satisfaction [5] - The company focuses on preventing items from unnecessarily ending up in landfills, showcasing its commitment to responsible recycling and zero waste practices [4][5]