Core Insights - The article discusses the upcoming expert panel at the ICMI's Contact Center Expo, focusing on how Red Roof has transformed its call center into an award-winning, AI-driven customer experience [2][3] - The panel will feature key executives from Red Roof and ibex, highlighting innovative customer experience (CX) strategies and technology in the hospitality industry [2][3] Company Overview - Red Roof is recognized as a leader in the lodging industry, creating the Upscale Economy® segment and serving millions of guests annually with over 60,000 rooms across more than 700 properties in the U.S. and Japan [5] - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue [6][7] Event Details - The panel discussion titled "The CX Revolution in the Hospitality Industry" is scheduled for October 29, 2025, from 4:00 - 5:00 p.m. Eastern time at the Loews Royal Pacific Resort [2] - The event is organized by the International Customer Management Institute (ICMI), which has supported over 50,000 organizations globally since 1985 [4]