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Sabre Direct Pay's integrated chargeback management service
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Sabre Direct Pay introduces integrated chargeback management service for the travel industry
Prnewswireยท 2025-10-06 14:00
Core Insights - Sabre Direct Pay is launching a new service to simplify and scale chargebacks for travel companies, enhancing dispute resolution efficiency across issuing and acquiring channels [1][3] Group 1: Service Overview - The new service, developed in partnership with Chargebacks911, allows users to initiate and manage charge disputes without navigating multiple systems, thus eliminating the need for separate logins and manual data entry [2][4] - The solution automates dispute creation, aligns submissions to issuer-specific requirements, and consolidates workflows into a single interface tailored for the travel industry [3][4] Group 2: Industry Challenges - The travel industry's lack of standardization in dispute handling has historically reduced operational efficiency, with each issuer enforcing its own rules, leading to increased case handling time and lower win rates [3] - The complexity of the dispute process in travel is exacerbated by high-value bookings, variable fulfillment timelines, and multiple parties involved [4] Group 3: Strategic Partnerships and Expansion - Sabre Direct Pay's recent partnerships aim to streamline financial operations across the travel industry, including collaborations for Pay by Bank solutions in Europe and instant cross-border payouts [4] - The addition of chargeback resolution capabilities addresses a critical gap in travel payments, integrating dispute handling into the unified framework of Sabre Direct Pay [4]