Operational Efficiency - Laundry process involves 25 minutes washing, 30 minutes drying, and over 60 minutes folding [1] - Sophie assists in the folding process, allowing attendants to process more loads [1] - Dino Robotics staff member uses controllers to teach the robot how to fold by manually guiding its movements hundreds of times daily [2] Robot Introduction - Sophie is a robot that folds laundry [1] - Sophie is still learning and may appear to move slowly [1] - Sophie is off on weekends and available during the week [2]