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At-risk teens and AI chatbot crisis: 'You need to know what's going on,' warns Talkspace CEO
CNBCยท 2025-10-10 14:45
Core Insights - Talkspace has become one of the largest online therapy platforms in the U.S., serving an estimated market of 200 million Americans and addressing various mental health issues [1] - The platform has a significant focus on teen mental health, running the largest teen mental health program in the country, providing free services to students aged 13 to 17 in cities like New York, Baltimore, and Seattle [3][11] - Talkspace is developing an AI tool aimed at improving mental health support, which is expected to be HIPAA compliant and ready for market in about three months [12] Company Overview - Talkspace offers both asynchronous text messaging and live video sessions with thousands of licensed therapists, with over 90% of teen users preferring messaging therapy [4][18] - The company has provided mental health support to 40,000 teens in New York City, resulting in 500 suicide interventions and over 40,000 suicide alerts in two years [11] - Talkspace has around 6,000 licensed therapists across the U.S. and aims to combine empathy with technology in its services [18] Industry Context - The rise of unregulated AI chatbots has raised concerns about their impact on at-risk teens, with reports of tragic outcomes linked to their use [2][5] - Talkspace's CEO highlighted the dangers of AI large language models (LLMs) in mental health contexts, noting their lack of clinical oversight and potential to exacerbate mental health crises [7][9] - There is emerging evidence that AI can lead to better mental health outcomes, with Talkspace's AI-powered "Talkcast" feature increasing patient engagement by 30% from the second to third therapy session [15][17]