Core Insights - TeleVox has launched the Planned Outreach Program to enhance patient engagement for small practices, addressing the outreach gap in patient care [1][3] - The TeleVox Practice Edition platform has been recognized as the "Best Practice Management Solution" in the MedTech Breakthrough Awards, showcasing its effectiveness in improving healthcare delivery [1][5] Product Features - The Planned Outreach Program includes prebuilt, specialty-specific campaigns and templates for seasonal and recurring care needs, allowing practices to proactively plan outreach [2] - Features such as the Annual Campaign Planning and Smart List Builder facilitate targeted communication by leveraging past appointment data and patient contact lists [2] - Communication can be delivered via SMS or IVR, ensuring convenience for patients, while follow-up features help re-engage non-responsive patients [2] Market Impact - The Planned Outreach Program aims to democratize access to advanced engagement technology for small practices, enabling them to provide proactive care similar to larger health systems [3] - By improving patient follow-up care, such as vaccinations and annual checkups, the program is expected to enhance patient health outcomes and increase practice revenue [3] - The platform reduces manual tasks for staff, improving operational efficiency and allowing for a more personalized patient care experience [3] Company Background - TeleVox is part of WestCX within West Technology Group and has been recognized for its innovation in digital patient relationship management [5] - The company serves over 7,000 healthcare organizations, including hospitals and community health centers, focusing on effective patient engagement and communication [5] - TeleVox integrates its solutions with electronic health records (EHR) to support automated, personalized interactions with patients [5]

Core Insights - TeleVox's Practice Edition has been awarded the "Best Practice Management Solution" in the 9th Annual MedTech Breakthrough Awards, recognizing its impact in the digital health and medical technology market [1][6][11] Company Overview - TeleVox is a leading provider of omnichannel digital patient relationship management technology, utilized by over 7,000 healthcare organizations, including hospitals and community health centers [10] - The company focuses on engaging, educating, and empowering patients throughout their care journey, integrating with electronic health records (EHR) for automated, personalized interactions [10] Product Features - Practice Edition is designed to streamline scheduling processes, enhance patient communication, and support practice growth [3][4] - Key features include automated appointment reminders, no-show follow-ups, digital waitlists, eCheck-in, eBilling, patient surveys, and online reputation management [5][8] - The platform offers a user-friendly appointment calendar and dashboards that integrate seamlessly into existing workflows, reducing staff workload and improving communication quality [4][6] Industry Recognition - The MedTech Breakthrough Awards program highlights innovation in the health and medical technology sector, with this year's nominations reflecting a record-breaking participation from over 18 countries [6][7] - The awards cover various categories, including Telehealth, Patient Engagement, and Medical Devices, showcasing advancements that improve patient care [6][11] Strategic Importance - TeleVox's Practice Edition addresses common challenges faced by medical offices, such as staffing issues, inefficient technology, and poor patient retention, ultimately leading to improved patient experiences and practice productivity [8]